相关论文: CFPB Consumer Complaints Analysis Using Hadoop

Online services provide users with cookie banners to accept/reject the cookies placed on their web browsers. Despite the increased adoption of cookie banners, little has been done to ensure that cookie consent is compliant with privacy laws…

In the process of information gathering on the web, confirmation bias is known to exist, exemplified in phenomena such as echo chambers and filter bubbles. Our purpose is to reveal how people consume news and discuss these phenomena. In web…

With the rapid increase in online interactions, concerns over data privacy and transparency of data processing practices have become more pronounced. While regulations like the GDPR have driven the widespread adoption of cookie banners in…

Manipulation defines many of our experiences as a consumer, including subtle nudges and overt advertising campaigns that seek to gain our attention and money. With the advent of digital services that can continuously optimize online…

While there exists a lot of work on explainable complaint mining, articulating user concerns through text or video remains a significant challenge, often leaving issues unresolved. Users frequently struggle to express their complaints…

In many countries information on expectations collected through consumer confidence surveys are used in macroeconomic policy formulation. Unfortunately, before doing so, the consistency of responses is often not taken into account, leading…

Accuracy is an important concern for suppliers of artificial intelligence (AI) services, but considerations beyond accuracy, such as safety (which includes fairness and explainability), security, and provenance, are also critical elements…

In our data-centric world, most services rely on collecting and using personal data. The EU's General Data Protection Regulation (GDPR) aims to enhance individuals' control over their data, but its practical impact is not well understood.…

Due to the rapid development of non-face-to-face services due to the corona virus, commerce through the Internet, such as sales and reservations, is increasing very rapidly. Consumers also post reviews, suggestions, or judgments about goods…

Conversational agents (CAs) (e.g., chatbots) are increasingly used in settings where users disclose sensitive information, raising significant privacy concerns. Because privacy judgments are highly contextual, supporting users to engage in…

Feature requests are proposed by users to request new features or enhancements of existing features of software products, which represent users' wishes and demands. Satisfying users' demands can benefit the product from both competitiveness…

On today's Web, users trade access to their private data for content and services. Advertising sustains the business model of many websites and applications. Efficient and successful advertising relies on predicting users' actions and…

With the proliferation of digital infrastructure, there is a plethora of demand for internet services, which makes the wireless communications industry highly competitive. Thus internet service providers (ISPs) must ensure that their…

Interactive information dashboards can help both specialists and the general public understand complex datasets; but interacting with these dashboards often presents users with challenges such as understanding and verifying the presented…

Most companies' new business practices are based on customer data. These practices have raised privacy concerns because of the associated risks. Privacy laws require companies to gain customer consent before using their information, which…

Local Differential Privacy (LDP) is popularly used in practice for privacy-preserving data collection. Although existing LDP protocols offer high utility for large user populations (100,000 or more users), they perform poorly in scenarios…

A payment card (such as debit or credit) is one of the most convenient payment methods for purchasing goods and services. Hundreds of millions of card transactions take place across the globe every day, generating a massive volume of…

Broadband connectivity is a key metric in today's economy. In an era of rapid expansion of the digital economy, it directly impacts GDP. Furthermore, with the COVID-19 guidelines of social distancing, internet connectivity became necessary…

This study attempts to understand the use of Consumer Packaged Goods (CPG) in practice to obtain insights to develop design interventions that bring the CPGs into the Internet of Things. Our ultimate aim is to equip CPGs with a layer of…

Getting deeper insights into the online browsing behavior of Web users has been a major research topic since the advent of the WWW. It provides useful information to optimize website design, Web browser design, search engines offerings, and…