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Recently, social media platforms have introduced several measures to counter misleading information. Among these measures are state media labels which help users identify and evaluate the credibility of state-backed news. YouTube was the…
Several major social media platforms have shifted toward crowdsourced fact-checking systems like Community Notes to combat misinformation at scale. However, these systems face criticism regarding which content is scrutinized and how visible…
The prevalence and impact of toxic discussions online have made content moderation crucial.Automated systems can play a vital role in identifying toxicity, and reducing the reliance on human moderation.Nevertheless, identifying toxic…
The presence of toxic content has become a major problem for many online communities. Moderators try to limit this problem by implementing more and more refined comment filters, but toxic users are constantly finding new ways to circumvent…
Suicide is a prominent issue in society. Unfortunately, many people at risk for suicide do not receive the support required. Barriers to people receiving support include social stigma and lack of access to mental health care. With the…
A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…
With the rapid growth of social media usage, a common trend has emerged where users often make sarcastic comments on posts. While sarcasm can sometimes be harmless, it can blur the line with cyberbullying, especially when used in negative…
Current multimodal toxicity benchmarks typically use a single binary hatefulness label. This coarse approach conflates two fundamentally different characteristics of expression: tone and content. Drawing on communication science theory, we…
Collectives adapt their network structure to the challenges they face. It has been hypothesized that collectives experiencing a real or imagined threat from an outgroup tend to consolidate behind a few influential group members, and that…
Online communities play a critical role in shaping societal discourse and influencing collective behavior in the real world. The tendency for people to connect with others who share similar characteristics and views, known as homophily,…
Governance institutions must respond to societal risks, including those posed by generative AI. This study empirically examines how public trust in institutions and AI technologies, along with perceived risks, shape preferences for AI…
Prevention and intervention work done within community settings often face unique analytic challenges for rigorous evaluations. Since community prevention work (often geographically isolated) cannot be controlled in the same way other…
Since the proliferation of social media usage, hate speech has become a major crisis. Hateful content can spread quickly and create an environment of distress and hostility. Further, what can be considered hateful is contextual and varies…
Shortcomings of current models of moderation have driven policy makers, scholars, and technologists to speculate about alternative models of content moderation. While alternative models provide hope for the future of online spaces, they can…
Online social networks create echo-chambers where people are infrequently exposed to opposing opinions. Even if such exposure occurs, the persuasive effect may be minimal or nonexistent. Recent studies have shown that exposure to opposing…
Toxicity annotators and content moderators often default to mental shortcuts when making decisions. This can lead to subtle toxicity being missed, and seemingly toxic but harmless content being over-detected. We introduce BiasX, a framework…
Online hate speech is associated with substantial social harms, yet it remains unclear how consistently platforms enforce hate speech policies or whether enforcement is feasible at scale. We address these questions through a global audit of…
Social media platforms employ various content moderation techniques to remove harmful, offensive, and hate speech content. The moderation level varies across platforms; even over time, it can evolve in a platform. For example, Parler, a…
Toxicity and abuse are common in online peer-production communities. The social structure of peer-production communities that aim to produce accurate and trustworthy information require some conflict and gate-keeping to spur content…
Social media networks commonly employ content moderation as a tool to limit the spread of harmful content. However, the efficacy of this strategy in limiting the delivery of harmful content to users is not well understood. In this paper, we…