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Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy…

计算与语言 · 计算机科学 2024-05-27 Jocelyn Shen , Yubin Kim , Mohit Hulse , Wazeer Zulfikar , Sharifa Alghowinem , Cynthia Breazeal , Hae Won Park

Empathy serves as a cornerstone in enabling prosocial behaviors, and can be evoked through sharing of personal experiences in stories. While empathy is influenced by narrative content, intuitively, people respond to the way a story is told…

计算与语言 · 计算机科学 2024-10-02 Jocelyn Shen , Joel Mire , Hae Won Park , Cynthia Breazeal , Maarten Sap

Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this…

计算与语言 · 计算机科学 2024-05-03 Jiamin Yang , David Jurgens

Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…

人机交互 · 计算机科学 2025-10-28 Mahnaz Roshanaei , Rezvaneh Rezapour , Magy Seif El-Nasr

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

计算与语言 · 计算机科学 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In…

计算与语言 · 计算机科学 2020-11-20 Peixiang Zhong , Chen Zhang , Hao Wang , Yong Liu , Chunyan Miao

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

计算与语言 · 计算机科学 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly…

计算与语言 · 计算机科学 2023-02-02 Sahand Sabour , Chujie Zheng , Minlie Huang

Large language models have become increasingly common, used by millions of people worldwide in both professional and personal contexts. As these models continue to advance, they are frequently serving as virtual assistants and companions.…

计算与语言 · 计算机科学 2025-08-13 Victoria Williams , Benjamin Rosman

Empathy plays a pivotal role in fostering prosocial behavior, often triggered by the sharing of personal experiences through narratives. However, modeling empathy using NLP approaches remains challenging due to its deep interconnection with…

计算与语言 · 计算机科学 2024-11-01 Muhammad Arslan Manzoor , Yuxia Wang , Minghan Wang , Preslav Nakov

Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…

人机交互 · 计算机科学 2025-08-12 Md Rakibul Hasan , Md Zakir Hossain , Shreya Ghosh , Aneesh Krishna , Tom Gedeon

Sharing personal narratives is a fundamental aspect of human social behavior as it helps share our life experiences. We can tell stories and rely on our background to understand their context, similarities, and differences. A substantial…

计算与语言 · 计算机科学 2020-05-28 Belen Saldias , Deb Roy

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

计算与语言 · 计算机科学 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Evaluating Large Language Models' (LLMs) anthropomorphic capabilities has become increasingly important in contemporary discourse. Utilizing the emotion appraisal theory from psychology, we propose to evaluate the empathy ability of LLMs,…

计算与语言 · 计算机科学 2024-10-08 Jen-tse Huang , Man Ho Lam , Eric John Li , Shujie Ren , Wenxuan Wang , Wenxiang Jiao , Zhaopeng Tu , Michael R. Lyu

One important aspect of language is how speakers generate utterances and texts to convey their intended meanings. In this paper, we bring various aspects of the Construction Grammar (CxG) and the Systemic Functional Grammar (SFG) theories…

计算与语言 · 计算机科学 2023-02-06 Priyanka Dey , Roxana Girju

Analogy-making between narratives is crucial for human reasoning. In this paper, we evaluate the ability to identify and generate analogies by constructing a first-of-its-kind large-scale story-level analogy corpus, \textsc{StoryAnalogy},…

In empathetic conversations, humans express their empathy to others with empathetic intents. However, most existing empathetic conversational methods suffer from a lack of empathetic intents, which leads to monotonous empathy. To address…

计算与语言 · 计算机科学 2022-04-27 Mao Yan Chen , Siheng Li , Yujiu Yang

Computational detection and understanding of empathy is an important factor in advancing human-computer interaction. Yet to date, text-based empathy prediction has the following major limitations: It underestimates the psychological…

计算与语言 · 计算机科学 2018-08-31 Sven Buechel , Anneke Buffone , Barry Slaff , Lyle Ungar , João Sedoc

Empathy is critical to successful mental health support. Empathy measurement has predominantly occurred in synchronous, face-to-face settings, and may not translate to asynchronous, text-based contexts. Because millions of people use…

计算与语言 · 计算机科学 2020-09-18 Ashish Sharma , Adam S. Miner , David C. Atkins , Tim Althoff
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