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Research into community content moderation often assumes that moderation teams govern with a single, unified voice. However, recent work has found that moderators disagree with one another at modest, but concerning rates. The problem is not…

As more people flock to social media to connect with others and form virtual communities, it is important to research how members of these groups interact to understand human behavior on the Web. In response to an increase in hate speech,…

社会与信息网络 · 计算机科学 2021-01-07 Pamela Bilo Thomas , Daniel Riehm , Maria Glenski , Tim Weninger

As the volume of video content online grows exponentially, the demand for moderation of unsafe videos has surpassed human capabilities, posing both operational and mental health challenges. While recent studies demonstrated the merits of…

计算机视觉与模式识别 · 计算机科学 2025-08-08 Adi Levi , Or Levi , Sardhendu Mishra , Jonathan Morra

Most platforms, including Reddit, face a dilemma when applying interventions such as subreddit bans to toxic communities -- do they risk angering their user base by proactively enforcing stricter controls on discourse or do they defer…

社会与信息网络 · 计算机科学 2024-01-18 Hussam Habib , Rishab Nithyanand

Though detection systems have been developed to identify obscene content such as pornography and violence, artificial intelligence is simply not good enough to fully automate this task yet. Due to the need for manual verification, social…

人机交互 · 计算机科学 2020-01-07 Brandon Dang , Martin J. Riedl , Matthew Lease

This paper introduces a method for detecting inappropriately targeting language in online conversations by integrating crowd and expert annotations with ChatGPT. We focus on English conversation threads from Reddit, examining comments that…

计算与语言 · 计算机科学 2025-05-23 Baran Barbarestani , Isa Maks , Piek Vossen

Online platforms like Reddit, Wikipedia, and Facebook are integral to modern life, enabling content creation and sharing through posts, comments, and discussions. Despite their virtual and often anonymous nature, these platforms need rules…

物理与社会 · 物理学 2024-07-18 Shambhobi Bhattacharya , Jisung Yoon , Hyejin Youn

Despite the common use of rule-based tools for online content moderation, human moderators still spend a lot of time monitoring them to ensure that they work as intended. Based on surveys and interviews with Reddit moderators who use…

人机交互 · 计算机科学 2025-02-21 Jean Y. Song , Sangwook Lee , Jisoo Lee , Mina Kim , Juho Kim

Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…

人机交互 · 计算机科学 2025-10-07 Tanvi Bajpai , Eshwar Chandrasekharan

On Reddit, the moderation queue (modqueue) is a primary interface for moderators to review reported content. Despite its central role in Reddit's community-reliant moderation model, little is known about how moderators actually use it in…

人机交互 · 计算机科学 2025-10-07 Tanvi Bajpai , Eshwar Chandrasekharan

Online social media has become increasingly popular in recent years due to its ease of access and ability to connect with others. One of social media's main draws is its anonymity, allowing users to share their thoughts and opinions without…

计算与语言 · 计算机科学 2024-04-12 Vigneshwaran Shankaran , Rajesh Sharma

Crowdsourcing-based content moderation is a platform that hosts content moderation tasks for crowd workers to review user submissions (e.g. text, images and videos) and make decisions regarding the admissibility of the posted content, along…

计算机科学与博弈论 · 计算机科学 2021-06-08 Sainath Sanga , Venkata Sriram Siddhardh Nadendla

Increasingly people form opinions based on information they consume on online social media. As a result, it is crucial to understand what type of content attracts people's attention on social media and drive discussions. In this paper we…

社会与信息网络 · 计算机科学 2017-05-09 Benjamin D. Horne , Sibel Adali , Sujoy Sikdar

Mental health forums are online communities where people express their issues and seek help from moderators and other users. In such forums, there are often posts with severe content indicating that the user is in acute distress and there…

计算与语言 · 计算机科学 2017-02-23 Arman Cohan , Sydney Young , Andrew Yates , Nazli Goharian

Online content moderation is essential for maintaining a healthy digital environment, and reliance on AI for this task continues to grow. Consider a user comment using national stereotypes to insult a politician. This example illustrates…

人工智能 · 计算机科学 2026-03-03 Houde Dong , Yifei She , Kai Ye , Liangcai Su , Chenxiong Qian , Jie Hao

With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behaviors are. In this paper, we empirically measure the prevalence…

人机交互 · 计算机科学 2022-08-30 Joon Sung Park , Joseph Seering , Michael S. Bernstein

The ability of Natural Language Processing (NLP) methods to categorize text into multiple classes has motivated their use in online content moderation tasks, such as hate speech and fake news detection. However, there is limited…

计算与语言 · 计算机科学 2025-03-11 Neemesh Yadav , Jiarui Liu , Francesco Ortu , Roya Ensafi , Zhijing Jin , Rada Mihalcea

Growing amount of comments make online discussions difficult to moderate by human moderators only. Antisocial behavior is a common occurrence that often discourages other users from participating in discussion. We propose a neural network…

计算与语言 · 计算机科学 2018-09-20 Andrej Švec , Matúš Pikuliak , Marián Šimko , Mária Bieliková

Content moderation practices and technologies need to change over time as requirements and community expectations shift. However, attempts to restructure existing moderation practices can be difficult, especially for platforms that rely on…

人机交互 · 计算机科学 2026-03-10 Chau Tran , Kejsi Take , Kaylea Champion , Benjamin Mako Hill , Rachel Greenstadt

The detection of sensitive content in large datasets is crucial for ensuring that shared and analysed data is free from harmful material. However, current moderation tools, such as external APIs, suffer from limitations in customisation,…

计算与语言 · 计算机科学 2025-06-25 Dimosthenis Antypas , Indira Sen , Carla Perez-Almendros , Jose Camacho-Collados , Francesco Barbieri