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Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…
This study investigated how perceived workload, satisfaction, performance expectancy, and risk-benefit perception influenced users' trust in Chat Generative Pre-Trained Transformer (ChatGPT). We aimed to understand the nuances of user…
Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived…
The integration of Artificial Intelligence (AI) into education is a recent development, with chatbots emerging as a noteworthy addition to this transformative landscape. As online learning platforms rapidly advance, students need to adapt…
Conversational AI tools have been rapidly adopted by students and are becoming part of their learning routines. To understand what drives this adoption, we draw on the Technology Acceptance Model (TAM) and examine how perceived usefulness…
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…
Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation…
Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…
Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…
Prior research shows that how students engage with Large Language Models (LLMs) influences their problem-solving and understanding, reinforcing the need to support productive LLM-uses that promote learning. This study evaluates the impact…
As AI chatbots become integrated in education, students are turning to these systems for guidance, feedback, and information. However, the anthropomorphic characteristics of these chatbots create ambiguity over whether students develop…
With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…
The cognitive process of Search-as-Learning (SAL) is most effective when searching promotes active encoding of information. The rise of LLMs-based chatbots, which provide instant answers, introduces a trade-off between efficiency and depth…
Context: Recent developments in natural language processing have facilitated the adoption of chatbots in typically collaborative software engineering tasks (such as diagram modelling). Families of experiments can assess the performance of…
This mixed-methods inquiry examined four domains that shape university students' trust in ChatGPT: user attributes, seven delineated trust dimensions, task context, and perceived societal impact. Data were collected through a survey of 115…
Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
This study aimed to investigate the key technical and psychological factors that impact the architecture, engineering, and construction (AEC) professionals' trust in collaborative robots (cobots) powered by artificial intelligence (AI). The…
The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…
This research paper presents the findings of two experimental studies that explore the use of ChatGPT as a tool for theory prototyping. The objective of the studies is to assess ChatGPT's ability to comprehend theoretical concepts and…