相关论文: Inform the uninformed: Improving Online Informed C…

Conversational AI systems are increasingly being used in place of traditional search engines to help users complete information-seeking tasks. This has raised concerns in the political domain, where biased or hallucinated outputs could…

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

In today's contemporary digital landscape, chatbots have become indispensable tools across various sectors, streamlining customer service, providing personal assistance, automating routine tasks, and offering health advice. However, their…

This article explores the phenomenon of confirmation bias in generative AI chatbots, a relatively underexamined aspect of AI-human interaction. Drawing on cognitive psychology and computational linguistics, it examines how confirmation…

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…

This study evaluates the efficacy of ChatGPT as an AI teaching and learning support tool in an integrated circuit systems course at a higher education institution in an Asian country. Various question types were completed, and ChatGPT…

Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…

A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…

This study examines the impact of an AI instructional agent on students' perceived learner control and academic performance in a medium demanding course with lecturing as the main teaching strategy. Based on a randomized controlled trial,…

This study examines how AI identity influences psychological empowerment and unethical AI behavior among college students, while also exploring the moderating role of IT mindfulness. Findings show that a strong AI identity enhances…

This study evaluated the ability of ChatGPT, a recently developed artificial intelligence (AI) agent, to perform high-level cognitive tasks and produce text that is indistinguishable from human-generated text. This capacity raises concerns…

As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…

Current AI systems minimize risk by enforcing ideological neutrality, yet this may introduce automation bias by suppressing cognitive engagement in human decision-making. We conducted randomized trials with 2,500 participants to test…

Supporting users in protecting sensitive information when using conversational agents (CAs) is crucial, as users may undervalue privacy protection due to outdated, partial, or inaccurate knowledge about privacy in CAs. Although privacy…

Online spaces provide individuals with the opportunity to engage in discussions on important topics and make collective decisions, regardless of their geographic location or time zone. However, without adequate support and careful design,…

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

Chatbots have become increasingly prevalent. A growing body of research focused on the issue of human trust in AI. However, most existing user studies are conducted primarily with adult groups, overlooking teenagers who are also engaging…

Political online participation in the form of discussing political issues and exchanging opinions among citizens is gaining importance with more and more formats being held digitally. To come to a decision, a thorough discussion and…