相关论文: From Service Quality to E-Service Quality: Measure…

The use of the Internet has become an urgent necessity in various fields and activities. One of such important fields could be electronic business (E-Business). E-business includes all operations and activities related to Internet commerce,…

Data quality describes the degree to which data meet specific requirements and are fit for use by humans and/or downstream tasks (e.g., artificial intelligence). Data quality can be assessed across multiple high-level concepts called…

As IT grows the impact of new technology reflects in more or less every field. Education also gets new dimensions with the advancement in IT sector. Nowadays education is not limited to books and black boards only it gets a new way i.e.…

Over the last few years, the evolution of network and user handsets' technologies, have challenged the telecom industry and the Internet ecosystem. Especially, the unprecedented progress of multimedia streaming services like YouTube, Vimeo…

Service quality possesses the vital prominence in usability of innovative products and services. As technological innovation has made the life synchronized and effective, Internet of Things (IoT) is matter of discussion everywhere. From…

High-quality data is key to interpretable and trustworthy data analytics and the basis for meaningful data-driven decisions. In practical scenarios, data quality is typically associated with data preprocessing, profiling, and cleansing for…

In mobile computing systems, users can access network services anywhere and anytime using mobile devices such as tablets and smart phones. These devices connect to the Internet via network or telecommunications operators. Users usually have…

The Internet service provider industry is currently experiencing intense competition as companies strive to provide top-notch services to their customers. Providers are introducing cutting-edge technologies to enhance service quality,…

Cloud computing today has now been growing as new technologies and new business models. In distributed technology perspective, cloud computing most like client-server services like web-based or web-service but it used virtual resources to…

This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public's expectation on e-health in Brunei. A questionnaire was…

Digital solutions have substantially contributed to the growth and dissemination of education. The distance education modality has been presented as an opportunity for worldwide students in many types of courses. However, projects of…

Today, almost all banks have adopted ICT as a means of enhancing their banking service quality. These banks provide ICT based electronic service which is also called electronic banking, internet banking or online banking etc to their…

In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto- face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust.…

Contemporary ways of doing business are heavily dependent on the e-Commerce/e-Business paradigm. The highest priority of an e-Commerce Web site's management is to assure pertinent Quality-of-Service (QoS) levels of their Web services…

Quality of Service (QoS) has gained more importance with the increase in usage and adoption of web services. In recent years, various tools and techniques developed for measurement and evaluation of QoS of web services. There are commercial…

Electronic service quality (E-SQ) is a strategic metric for successful e-services.Among the service quality dimensions, tangibility is overlooked. However, by incorporating visuals or tangible tools, the intangible nature of e-services can…

Devising a scheme for evaluating the service quality of an institutional electronic library is a difficult and challenging task. The challenge comes from the fact that the services provided by an institutional electronic library depend upon…

E-Government services offer a great deal of potential to improve government activities and citizen support. However, there is a lack of research covering E-Government services at the local government level, particularly in developing…

The growth of new technology, motivates some product marketing to be done online. One of the factors that support online development is online buying and selling sites or Electronic Commerce. One of the supporting factors for Electronic…

Information services are an inherent part of our everyday life. Especially since ubiquitous cities are being developed all over the world their number is increasing even faster. They aim at facilitating the production of information and the…