相关论文: Where is Your App Frustrating Users?
Users increasingly expect modern search systems to offer a unified interface that seamlessly retrieves information from diverse data sources and formats. However, current information retrieval (IR) evaluation benchmarks have not kept pace…
App reviews deliver user opinions and emerging issues (e.g., new bugs) about the app releases. Due to the dynamic nature of app reviews, topics and sentiment of the reviews would change along with app release versions. Although several…
Mobile app reviews are a large-scale data source for software improvements. A key task in this context is effectively extracting requirements from app reviews to analyze the users' needs and support the software's evolution. Recent studies…
The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when…
A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…
In todays digital landscape, end-user feedback plays a crucial role in the evolution of software applications, particularly in addressing issues that hinder user experience. While much research has focused on high-rated applications,…
The energy inefficiency of the apps can be a major issue for the app users which is discussed on App Stores extensively. Previous research has shown the importance of investigating the energy related app reviews to identify the major causes…
Mobile apps are one of the building blocks of the mobile digital economy. A differentiating feature of mobile apps to traditional enterprise software is online reviews, which are available on app marketplaces and represent a valuable source…
While smart mobile health apps that adapt to users' progressive individual needs are proliferating, many of them struggle to fulfill their promises due to an inferior user experience. Understanding the concerns of real-world users related…
Failure to consider the characteristics, limitations, and abilities of diverse end-users during mobile apps development may lead to problems for end-users such as accessibility and usability issues. We refer to this class of problems as…
With the increasing proliferation of mobile applications in our daily lives, the concerns surrounding ethics have surged significantly. Users communicate their feedback in app reviews, frequently emphasizing ethical concerns, such as…
Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…
App reviews from app stores are crucial for improving software requirements. A large number of valuable reviews are continually being posted, describing software problems and expected features. Effectively utilizing user reviews…
Mobile app distribution platforms such as Google Play Store allow users to share their feedback about downloaded apps in the form of a review comment and a corresponding star rating. Typically, the star rating ranges from one to five stars,…
The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…
[Context and motivation] Requirements assessment by means of the Kano model is common practice. As suggested by the original authors, these assessments are done by interviewing stakeholders and asking them about the level of satisfaction if…
Aspect classification, identifying aspects of text segments, facilitates numerous applications, such as sentiment analysis and review summarization. To alleviate the human effort on annotating massive texts, in this paper, we study the…
Privacy, security, and accessibility, like ethical concerns in mobile applications (a.k.a. apps), commonly subsumed under non-functional requirements, are generally reported by users through app reviews available in app stores. However,…
Requirements Satisfaction Assessment (RSA) evaluates whether the set of design elements linked to a single requirement provide sufficient coverage of that requirement -- typically meaning that all concepts in the requirement are addressed…
Understanding of customer sentiment can be useful for product development. On top of that if the priorities for the development order can be known, then development procedure become simpler. This work has tried to address this issue in the…