相关论文: Where is Your App Frustrating Users?
App store reviews provide a constant flow of real user feedback that can help improve software requirements. However, these reviews are often messy, informal, and difficult to analyze manually at scale. Although automated techniques exist,…
Retrieval augmented generation (RAG) has transformed text based question answering, yet its extension to visual domains remains hindered by fundamental challenges: bridging the modality gap between image queries and text heavy knowledge…
In an era of rapidly expanding software usage, catering to the diverse needs of users from various backgrounds has become a critical challenge. Inclusiveness, representing a core human value, is frequently overlooked during software…
Evolving software with an increasing number of features poses challenges in terms of comprehensibility and usability. Traditional software release planning has predominantly focused on orchestrating the addition of features, contributing to…
SARA integrates Eye Tracking and state-of-the-art large language models in a mixed reality framework to enhance the reading experience by providing personalized assistance in real-time. By tracking eye movements, SARA identifies the text…
Despite years of research on testing the usability of mobile applications, our understanding of the issues their users experience still remains fragmented and underexplored. While most earlier studies has provided interesting insights, they…
Mobile applications (apps) often suffer from failure nowadays. Developers usually pay more attention to the failure that is perceived by users and compromises the user experience. Existing approaches focus on mining large volume logs to…
Sarcasm detection identifies natural language expressions whose intended meaning is different from what is implied by its surface meaning. It finds applications in many NLP tasks such as opinion mining, sentiment analysis, etc. Today,…
Viewing social apps as sociotechnical systems makes clear that they are not mere pieces of technology but mediate human interaction and may unintentionally enable harmful behaviors like online harassment. As more users interact through…
The increasing attraction of mobile apps has inspired researchers to analyze apps from different perspectives. As with any software product, apps have different attributes such as size, content maturity, rating, category, or number of…
In today's digitized world, software systems must support users in understanding both how to interact with a system and why certain behaviors occur. This study investigates whether explanation needs, classified from user reviews, can be…
Quantifying image complexity at the entity level is straightforward, but the assessment of semantic complexity has been largely overlooked. In fact, there are differences in semantic complexity across images. Images with richer semantics…
Customer feedback is invaluable to companies as they refine their products. Monitoring customer feedback can be automated with Aspect Level Sentiment Classification (ALSC) which allows us to analyse specific aspects of the products in…
Code review is critical for ensuring software quality and maintainability. With the rapid growth in software scale and complexity, code review has become a bottleneck in the development process because of its time-consuming and…
App reviews are a critical source of user feedback, offering valuable insights into an app's performance, features, usability, and overall user experience. Effectively analyzing these reviews is essential for guiding app development,…
As the e-commerce market continues to expand and online transactions proliferate, customer reviews have emerged as a critical element in shaping the purchasing decisions of prospective buyers. Previous studies have endeavored to identify…
With the proliferation of digital infrastructure, there is a plethora of demand for internet services, which makes the wireless communications industry highly competitive. Thus internet service providers (ISPs) must ensure that their…
This research set out to identify and structure from online reviews the words and expressions related to customers' likes and dislikes to guide product development. Previous methods were mainly focused on product features. However,…
Background: As improving code review (CR) effectiveness is a priority for many software development organizations, projects have deployed CR analytics platforms to identify potential improvement areas. The number of issues identified, which…
Software review text fragments have considerably valuable information about users experience. It includes a huge set of properties including the software quality. Opinion mining or sentiment analysis is concerned with analyzing textual user…