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The prevalence of harmful content on social media platforms poses significant risks to users and society, necessitating more effective and scalable content moderation strategies. Current approaches rely on human moderators, supervised…
Social contexts play an important role in understanding acceptance and use of technology. However, current approaches used in HCI to describe contextual influence do not capture it appropriately. On the one hand, the often used Technology…
Algorithmic intermediaries govern the digital public sphere through their architectures, amplification algorithms, and moderation practices. In doing so, they shape public communication and distribute attention in ways that were previously…
Today, a wide variety of probabilistic and expert AI systems used to analyze real world inputs such as unstructured text, sounds, images, and statistical data. However, all these systems exist on different platforms, with different…
Digital networks have profoundly transformed the ways in which individuals interact, exchange information, and establish connections, leading to the emergence of phenomena such as virality, misinformation cascades, and online polarization.…
Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…
One of the most expensive parts of maintaining a modern information-sharing platform (e.g., web search, social network) is the task of content-moderation-at-scale. Content moderation is the binary task of determining whether or not a given…
The unreflected promotion of diversity as a value in social interactions -- including technology-mediated ones -- risks emphasizing the benefits of inclusion at the cost of not recognizing the potential harm from failing to protect…
Extensive efforts in automated approaches for content moderation have been focused on developing models to identify toxic, offensive, and hateful content with the aim of lightening the load for moderators. Yet, it remains uncertain whether…
The development of sophisticated artificial intelligence (AI) conversational agents based on large language models raises important questions about the relationship between human norms, values, and practices and AI design and performance.…
AI systems are increasingly embedded in multi-user social environments, yet most alignment frameworks conceptualize interaction as a dyadic relationship between a single user and an AI system. Livestreaming platforms challenge this…
Social platforms, and the online communities that use them, are evolving at a rapid pace. As a result, research and development regarding how to moderate online communities is being out-paced. In this paper, we present a novel framework…
Algorithmic content moderation manages an explosive number of user-created content shared online everyday. Despite a massive number of 3D designs that are free to be downloaded, shared, and 3D printed by the users, detecting sensitivity…
Ensuring content compliance with community guidelines is crucial for maintaining healthy online social environments. However, traditional human-based compliance checking struggles with scaling due to the increasing volume of user-generated…
User-generated content (UGC) on social media platforms is vulnerable to incitements and manipulations, necessitating effective regulations. To address these challenges, those platforms often deploy automated content moderators tasked with…
Shortcomings of current models of moderation have driven policy makers, scholars, and technologists to speculate about alternative models of content moderation. While alternative models provide hope for the future of online spaces, they can…
In today's digital world, interaction with online platforms is ubiquitous, and thus content moderation is important for protecting users from content that do not comply with pre-established community guidelines. Having a robust content…
As the volume of video content online grows exponentially, the demand for moderation of unsafe videos has surpassed human capabilities, posing both operational and mental health challenges. While recent studies demonstrated the merits of…
With the increasing technical sophistication of both information consumers and providers, there is increasing demand for more meaningful experiences of digital information. We present a framework that separates digital object experience, or…
Toxicity and abuse are common in online peer-production communities. The social structure of peer-production communities that aim to produce accurate and trustworthy information require some conflict and gate-keeping to spur content…