相关论文: Conversational AI Systems for Social Good: Opportu…
People with visual impairments (PVI) use a variety of assistive technologies to navigate their daily lives, and conversational AI (CAI) tools are a growing part of this toolset. Much existing HCI research has focused on the technical…
We describe the setting and results of the ConvAI2 NeurIPS competition that aims to further the state-of-the-art in open-domain chatbots. Some key takeaways from the competition are: (i) pretrained Transformer variants are currently the…
Conversational AI (CAI) systems which encompass voice- and text-based assistants are on the rise and have been largely integrated into people's everyday lives. Despite their widespread adoption, users voice concerns regarding privacy,…
We present the first English corpus study on abusive language towards three conversational AI systems gathered "in the wild": an open-domain social bot, a rule-based chatbot, and a task-based system. To account for the complexity of the…
Picture a community torn over a proposed zoning law. Some are angry, others defensive, and misunderstandings abound. On social media, they broadcast insults at one another; every nuanced perspective is reduced to a viral soundbite. Yet,…
Animated avatars, which look and talk like humans, are iconic visions of the future of AI-powered systems. Through many sci-fi movies we are acquainted with the idea of speaking to such virtual personalities as if they were humans. Today,…
The ability to interact with machines using natural human language is becoming not just commonplace, but expected. The next step is not just text interfaces, but speech interfaces and not just with computers, but with all machines including…
Community engagement processes form a critical foundation of democratic governance, yet frequently struggle with resource constraints, sensemaking challenges, and barriers to inclusive participation. These processes rely on constructive…
Conversational Artificial Intelligence (AI) systems have recently sky-rocketed in popularity and are now used in many applications, from car assistants to customer support. The development of conversational AI systems is supported by a…
Explainable artificial intelligence (XAI) methods are being proposed to help interpret and understand how AI systems reach specific predictions. Inspired by prior work on conversational user interfaces, we argue that augmenting existing XAI…
Conversational agents are increasingly integrated into the most private and intimate aspects of users' lives, from discussions of mental health to financial decisions. As a result, these systems have access to reams of sensitive user data.…
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and…
Advances in artificial intelligence (AI) have great potential to help address societal challenges that are both collective in nature and present at national or trans-national scale. Pressing challenges in healthcare, finance, infrastructure…
Problems of cooperation--in which agents seek ways to jointly improve their welfare--are ubiquitous and important. They can be found at scales ranging from our daily routines--such as driving on highways, scheduling meetings, and working…
Conversational Question Answering (ConvQA) systems have emerged as a pivotal area within Natural Language Processing (NLP) by driving advancements that enable machines to engage in dynamic and context-aware conversations. These capabilities…
The technology of Conversational AI has made significant advancements over the last eighteen months. As a consequence, conversational agents are likely to be deployed in the near future that are designed to pursue targeted influence…
This paper explores educational interactions involving humans and artificial intelligences not as sequences of prompts and responses, but as a social process of conversation and exploration. In this conception, learners continually converse…
Vast improvements in natural language understanding and speech recognition have paved the way for conversational interaction with computers. While conversational agents have often been used for short goal-oriented dialog, we know little…
The rapid progress in AI and Robotics may lead to a profound societal transformation, as humans and robots begin to coexist within shared communities, introducing both opportunities and challenges. To explore this future, we present Virtual…
Artificially intelligent systems optimized for speech conversation are appearing at a fast pace. Such models are interesting from a healthcare perspective, as these voice-controlled assistants may support the elderly and enable remote…