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Customer data typically is held in database systems, which can be seen as rule-based knowledge base, whereas businesses increasingly want to benefit from the capabilities of large, pre-trained language models. In this technical report, we…

In the era of digital transformation, customer service is of paramount importance to the success of organizations, and to meet the growing demand for immediate responses and personalized assistance 24 hours a day, chatbots have become a…

Counterspeech offers a non-repressive approach to moderate hate speech in online communities. Research has examined how counterspeech chatbots restrain hate speakers and support targets, but their impact on bystanders remains unclear.…

Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…

Interaction between caregivers and children plays a critical role in human language acquisition and development. Given this observation, it is remarkable that explicit interaction plays little to no role in artificial language modeling --…

Open-domain chatbots are supposed to converse freely with humans without being restricted to a topic, task or domain. However, the boundaries and/or contents of open-domain conversations are not clear. To clarify the boundaries of…

Large language models, e.g. ChatGPT are currently contributing enormously to make artificial intelligence even more popular, especially among the general population. However, such chatbot models were developed as tools to support natural…

Both dialogue systems and chatbots aim at putting into action communication between humans and computers. However, instead of focusing on sophisticated techniques to perform natural language understanding, as the former usually do, chatbots…

Recent advancements in Natural Language Processing have opened up new possibilities for the development of large language models like ChatGPT, which can facilitate knowledge management in the design process by providing designers with…

The notion of preferences plays an important role in many disciplines including service robotics which is concerned with scenarios in which robots interact with humans. These interactions can be favored by robots taking human preferences…

Chatbots are a rapidly expanding application of dialogue systems with companies switching to bot services for customer support, and new applications for users interested in casual conversation. One style of casual conversation is argument,…

The research community has traditionally shown a keen interest in emotion modeling, with a notable emphasis on the detection aspect. In contrast, the exploration of emotion generation has received less attention.This study delves into an…

Search systems on the Web rely on user input to generate relevant results. Since early information retrieval systems, users are trained to issue keyword searches and adapt to the language of the system. Recent research has shown that users…

Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking…

The recent release of large language model (LLM) based chatbots, such as ChatGPT, has attracted huge interest in foundation models. It is widely believed that foundation models will serve as the fundamental building blocks for future AI…

Large Language Models can emulate different writing styles, ranging from composing poetry that appears indistinguishable from that of famous poets to using slang that can convince people that they are chatting with a human online. While…

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main…

In this paper, we explore the problem of developing personalized chatbots. A personalized chatbot is designed as a digital chatting assistant for a user. The key characteristic of a personalized chatbot is that it should have a consistent…

For a growing number of people, AI chatbots have become close personal companions. Despite rising scholarly attention, theoretical accounts of how such relationships develop remain fragmented. Existing frameworks address important aspects…