相关论文: Chatbots language design: the influence of languag…
Conversational agents (CAs) (e.g., chatbots) are increasingly used in settings where users disclose sensitive information, raising significant privacy concerns. Because privacy judgments are highly contextual, supporting users to engage in…
Users can discuss a wide range of topics with large language models (LLMs), but they do not always prefer solving problems or getting information through lengthy conversations. This raises an intriguing HCI question: How does instructing…
Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…
This is a speculative essay on interface design and artificial intelligence. Recently there has been a surge of attention to chatbots based on large language models, including widely reported unsavory interactions. We contend that part of…
Building conversational agents have many technical, design and linguistic challenges. Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals. In this chapter, we introduce…
Despite the rising interest in chatbots, deployment has been slow in the retail sector. In the absence of comparative cross sector research on the user acceptance of chatbots in retail, we present a model and a research framework that…
Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…
The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…
The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…
The recent release of ChatGPT has garnered widespread recognition for its exceptional ability to generate human-like responses in dialogue. Given its usage by users from various nations and its training on a vast multilingual corpus that…
Conversational agents have been showing lots of opportunities in healthcare by taking over a lot of tasks that used to be done by a human. One of the major functions of conversational healthcare agent is intervening users' daily behaviors.…
Endowing a chatbot with personality or an identity is quite challenging but critical to deliver more realistic and natural conversations. In this paper, we address the issue of generating responses that are coherent to a pre-specified agent…
The research community has traditionally shown a keen interest in emotion modeling, with a notable emphasis on the detection aspect. In contrast, the exploration of emotion generation has received less attention.This study delves into an…
Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…
This study investigates the design, development, and evaluation of a Large Language Model (LLM)-based chatbot for teaching English conversations in an English as a Foreign Language (EFL) context. Employing the Design and Development…
Evaluating and understanding the inappropriateness of chatbot behaviors can be challenging, particularly for chatbot designers without technical backgrounds. To democratize the debugging process of chatbot misbehaviors for non-technical…
ChatGPT, with its customization features and Voice Mode, has the potential for more engaging and peresonalized ESL (English as a Second Language) education. This study examines the efficacy of customized ChatGPT conversational features in…
AI companion chatbots, such as those offered by Replika and CharacterAI, increasingly function as always-available companions that provide empathy, validation, and support. While these systems appear to meet basic needs for connection,…
Human evaluation is becoming a necessity to test the performance of Chatbots. However, off-the-shelf settings suffer the severe reliability and replication issues partly because of the extremely high diversity of criteria. It is high time…