相关论文: Improving Customer Service in Healthcare with CRM …
Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes. Web-based CRM provides…
Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with…
Recently, many healthcare organizations are adopting CRM as a strategy, which involves using technology to organize, automate, and coordinate business processes, in managing interactions with their patients. CRM with the Web technology…
Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of relationships. At the same time, the advancement of Web…
Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. However, the advancement of Web 2.0 offers patients to have a…
Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a particular advantageous environment to achieve complex e-health…
In the context of the business applications, integrating an on-premise customer Relationship Management (CRM) system with other systems used to be resource-consuming and complicated in terms of data and system interworking. With the help of…
The Web technology provides healthcare providers the ability to broaden their services beyond the usual practices, and thus provides a particular advantageous environment to achieve complex e-health goals. This paper discusses how a Web 2.0…
In today's competitive scenario in corporate world, "Customer Retention" strategy in Customer Relationship Management (CRM) is an increasingly pressed issue. Data mining techniques play a vital role in better CRM. This paper attempts to…
In Todays real world technology has become a domiant crucial component in every industry including healthcare industry. The benefits of storing electronically the records of patients have increased the productivity of patient care and easy…
Industry 4.0 in health care has evolved drastically over the past century. In fact, it is evolving every day, with new tools and strategies being developed by physicians and researchers alike. Health care and technology have been…
The purpose of this research is to develop a model that would close the gap between marketing plans and strategies from one side and the advanced online collaboration applications platforms known as WEB 2.0 in order to implement marketing…
Industrial Revolution 4.0 transforms healthcare systems. The first three technological revolutions changed the relationship between human and machine interaction due to the exponential growth of machine numbers. The fourth revolution put…
We provide an overview of the recent trends towards digitalization and large scale data analytics in healthcare. It is expected that these trends are instrumental in the dramatic changes in the way healthcare will be organized in the…
This research paper investigates the influence of industry on electronic customer relationship management (e-CRM) performance. A case study approach with two cases was applied to evaluate the influence of e-CRM on customer behavioral and…
By providing evidence-based clinical decision support, digital tools and electronic health records can revolutionize patient management, especially in resource-poor settings where fewer health workers are available and often need more…
The healthcare organizations are facing a number of daunting challenges pushing systems to deal with requirements changes and benefit from modern technologies and telecom capabilities. Systems evolution through extension of the existing…
When studying human-technology interaction systems, researchers thrive to achieve intuitiveness and facilitate the people's life through a thoughtful and in-depth study of several components of the application system that supports some…
Online social networks have changed the ways of communication and social interactions, especially in the Customer Relationship Management (CRM). In this sense, a new concept about business strategies involving CRM and social media has…
This paper attempts to outline how the adoption of Internet of Things (IoT) in healthcare can create real economic value and improve the patient experience. Thus, getting the maximum benefits requires understanding both the IoT paradigm and…