相关论文: Open Source CRM Systems for SMEs

In the context of the business applications, integrating an on-premise customer Relationship Management (CRM) system with other systems used to be resource-consuming and complicated in terms of data and system interworking. With the help of…

Online social networks have changed the ways of communication and social interactions, especially in the Customer Relationship Management (CRM). In this sense, a new concept about business strategies involving CRM and social media has…

PLM is today a reality for mechanical SMEs. Some companies implement PLM systems very well but others have more difficulties. This paper aims to explain why some SMEs do not success to integrated PLM systems analyzing the needs of…

Lack of resources is a challenge for small and medium enterprises (SMEs) in implementing an IT-based system to facilitate more efficient business decisions and expanding the market. A community system based on service-oriented architecture…

Cloud computing is a set of services that provide infrastructure resources using internet media and data storage on a third party server. SMEs are said to be the lifeblood of any vibrant economy. They are known to be the silent drivers of a…

Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes. Web-based CRM provides…

Cloud computing enables cost-effective on-demand network access to a shared pool of configurable computing resources. The purpose of this paper is to examine and identifying the use of Cloud computing in the critical infrastructure domain…

The cost effectiveness, ease of learning, connectedness and in-depth analytical capabilities provided through cloud computing technologies, have provided small firms the opportunity to implement enterprise systems (ES), which was reserved…

Small and Medium size Enterprises (SME) are considered as a backbone of many developing and developed economies of the world; they are the driving force to any major economy across the globe. Through Cloud Computing firms outsource their…

Enterprise Resource Planning (ERP) is a integration of various resources of any organization. It is computer software. All kinds of organization data that is relating to each and every function of the organization are available in ERP. So…

Cybersecurity is increasingly a concern for small and medium-sized enterprises (SMEs), and there exist many awareness training programs and tools for them. The literature mainly studies SMEs as a unitary type of company and provides…

Large language models (LLMs) present an enormous evolution in the strategic potential of conversational recommender systems (CRS). Yet to date, research has predominantly focused upon technical frameworks to implement LLM-driven CRS, rather…

Open source software is free software that provides user freedom to use, replicate, modify, and distribute for any purpose. The quality of well-known open source software is very high and they are used by big companies such as IBM, Google…

Recently, many healthcare organizations are adopting CRM as a strategy, which involves using technology to organize, automate, and coordinate business processes, in managing interactions with their patients. CRM with the Web technology…

The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to rehabilitation. The recent development of Information and…

Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of relationships. At the same time, the advancement of Web…

Large Language Models (LLMs) have recently demonstrated remarkable performance in various Natural Language Processing (NLP) applications, such as sentiment analysis, content generation, and personalized recommendations. Despite their…

Enterprise resource planning (ERP) systems enjoy an increasingly wide coverage. However, no truly integrate solution has been proposed as yet. ERP classification is given. Recent trends in commercial systems are analyzed on the basis of…

Enterprise Resource Planning (ERP) systems are critical to the success of enterprises, facilitating business operations through standardized digital processes. However, existing ERP systems are unsuitable for startups and small and…

With the rapid development of online services, recommender systems (RS) have become increasingly indispensable for mitigating information overload. Despite remarkable progress, conventional recommendation models (CRM) still have some…