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This research report proposes a structured solution to address the need for awareness of cultural and language in user design. It will include evaluated research on established methods that already exist. Discussed ideas about how to…
That computers should be easy to learn and use is a rarely-questioned tenet of user interface design. But what do we gain from prioritising usability and learnability, and what do we lose? I explore how simplicity is not an inevitable truth…
Voice-based communication is often cited as one of the most `natural' ways in which humans and robots might interact, and the recent availability of accurate automatic speech recognition and intelligible speech synthesis has enabled…
User interface (UI) personalization can improve usability and user experience. However, current systems offer limited opportunities for customization, and third-party solutions often require significant effort and technical skills beyond…
AI writing tools have been shown to dramatically change the way people write, yet the effects of AI text presentation are not well understood nor always intentionally designed. Although text presentation in existing large language model…
We take a critical lens toward the pursuit of racially inclusive language technologies and identify several areas necessitating future work. We discuss the potential harms of conversational technologies, outline three challenges that arise…
The experience and adoption of conversational search is tied to the accuracy and completeness of users' mental models -- their internal frameworks for understanding and predicting system behaviour. Thus, understanding these models can…
User simulation is a promising approach for automatically training and evaluating conversational information access agents, enabling the generation of synthetic dialogues and facilitating reproducible experiments at scale. However, the…
There is a resurgent interest in developing intelligent open-domain dialog systems due to the availability of large amounts of conversational data and the recent progress on neural approaches to conversational AI. Unlike traditional…
Speech technology for communication, accessing information, and services has rapidly improved in quality. It is convenient and appealing because speech is the primary mode of communication for humans. Such technology, however, also presents…
Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in…
In today's digital society, personalization has become a crucial aspect of software applications, significantly impacting user experience and engagement. A new wave of intelligent user interfaces, such as AI-based conversational agents, has…
We describe an architecture for implementing spoken natural language dialogue interfaces to semi-autonomous systems, in which the central idea is to transform the input speech signal through successive levels of representation corresponding…
According to Brooke [1] "Usability does not exist in any absolute sense; it can only be defined with reference to particular contexts." That is, one cannot speak of usability without specifying what that particular usability is…
Virtual assistants are becoming increasingly important speech-driven Information Retrieval platforms that assist users with various tasks. We discuss open problems and challenges with respect to modeling spoken information queries for…
Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…
Programs have to be designed in such a way as to make them looking good and being handy for all users. Adaptive interface, with all the numerous achievements throughout 30 years of its history, contains and in reality is based on one…
This paper proposes a more comprehensive evaluation methodology to measure the usability and user experience qualities of accessible synchronous computer-mediated communication applications. The methodology goes beyond current practices by…
Usability is an increasing concern in open source software (OSS). Given the recent changes in the OSS landscape, it is imperative to examine the OSS contributors' current valued factors, practices, and challenges concerning usability. We…
The adoption of modern technologies for use in healthcare has become an inevitable change. The emergence of artificial intelligence drives this digital disruption. Artificial intelligence has augmented machine capabilities to act like and…