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This paper investigates the impact of a group-adaptive conversation design in two socially interactive agents (SIAs) through two real-world studies. Both SIAs - Furhat, a social robot, and MetaHuman, a virtual agent - were equipped with a…

Socially interactive agents (SIAs) are being used in various scenarios and are nearing productive deployment. Evaluating user satisfaction with SIAs' performance is a key factor in designing the interaction between the user and SIA.…

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

This paper introduces a novel approach to tackle the challenges of preserving and transferring tacit knowledge--deep, experience-based insights that are hard to articulate but vital for decision-making, innovation, and problem-solving.…

This paper describes an initiation of interaction(IoI) detection framework without keywords for human-robot interaction(HRI) based on audio and vision sensor fusion in a domestic environment. In the proposed framework, the robot has its own…

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

When deploying interactive agents like (social) robots in public spaces they need to be able to interact with a diverse audience, with members each having individual diversity characteristics and prior experiences with interactive systems.…

This article introduces a new class of socio-technical systems, interspecies information systems (IIS) by describing several examples of these systems emerging through the use of commercially available data-driven animal-centered…

Turn-taking is a fundamental aspect of conversation, but current Human-Robot Interaction (HRI) systems often rely on simplistic, silence-based models, leading to unnatural pauses and interruptions. This paper investigates, for the first…

Conversational systems have come a long way since their inception in the 1960s. After decades of research and development, we've seen progress from Eliza and Parry in the 60's and 70's, to task-completion systems as in the DARPA…

In an information-seeking conversation, a user may ask questions that are under-specified or unanswerable. An ideal agent would interact by initiating different response types according to the available knowledge sources. However, most…

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

To better interact with users, a social robot should understand the users' behavior, infer the intention, and respond appropriately. Machine learning is one way of implementing robot intelligence. It provides the ability to automatically…

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Multi-party open-ended conversation remains a major challenge in human-robot interaction, particularly when robots must recognise speakers, allocate turns, and respond coherently under overlapping or rapidly shifting dialogue. This paper…

Intelligent dialogue systems are expected as a new interface between humans and machines. Such an intelligent dialogue system should estimate the user's internal state (UIS) in dialogues and change its response appropriately according to…

Indirect speech acts (ISAs) are a natural pragmatic feature of human communication, allowing requests to be conveyed implicitly while maintaining subtlety and flexibility. Although advancements in speech recognition have enabled natural…

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of…

A common vision from science fiction is that robots will one day inhabit our physical spaces, sense the world as we do, assist our physical labours, and communicate with us through natural language. Here we study how to design artificial…

Open data refers to data that is freely available for reuse. Although there has been rapid increase in availability of open data to public in the last decade, this has not translated into better decision-support tools for them. We propose…