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Empathetic Conversational Systems (ECS) are built to respond empathetically to the user's emotions and sentiments, regardless of the application domain. Current ECS studies evaluation approaches are restricted to offline evaluation…

计算与语言 · 计算机科学 2024-07-29 Aravind Sesagiri Raamkumar , Siyuan Brandon Loh

Emotional Support Conversation requires not only affective expression but also grounded instrumental support to provide trustworthy guidance. However, existing ESC systems and benchmarks largely focus on affective support in text-only…

人工智能 · 计算机科学 2026-05-11 Xingyu Sui , Yanyan Zhao , Yulin Hu , Jiahe Guo , Weixiang Zhao , Bing Qin

Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial…

计算与语言 · 计算机科学 2024-08-05 Huaiwen Zhang , Yu Chen , Ming Wang , Shi Feng

We introduce EQ-Bench, a novel benchmark designed to evaluate aspects of emotional intelligence in Large Language Models (LLMs). We assess the ability of LLMs to understand complex emotions and social interactions by asking them to predict…

计算与语言 · 计算机科学 2024-01-04 Samuel J. Paech

Recent advances in Large Language Models (LLMs) have highlighted the need for robust, comprehensive, and challenging benchmarks. Yet, research on evaluating their Emotional Intelligence (EI) is considerably limited. Existing benchmarks have…

Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still…

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

计算与语言 · 计算机科学 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

Spoken Dialogue Models (SDMs) have advanced rapidly, yet their ability to sustain genuinely interactive multi-turn conversations remains underexplored, as most benchmarks focus on single-turn exchanges. We introduce Multi-Bench, the first…

音频与语音处理 · 电气工程与系统科学 2025-11-04 Yayue Deng , Guoqiang Hu , Haiyang Sun , Xiangyu Zhang , Haoyang Zhang , Fei Tian , Xuerui Yang , Gang Yu , Eng Siong Chng

With the integration of multimodal large language models (MLLMs) into robotic systems and AI applications, embedding emotional intelligence (EI) capabilities is essential for enabling these models to perceive, interpret, and respond to…

计算与语言 · 计算机科学 2026-04-28 He Hu , Lianzhong You , Hongbo Xu , Qianning Wang , Fei Richard Yu , Fei Ma , Zebang Cheng , Zheng Lian , Yucheng Zhou , Laizhong Cui

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

计算与语言 · 计算机科学 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Speech Language Models (SLMs) have made significant progress in spoken language understanding. Yet it remains unclear whether they can fully perceive non lexical vocal cues alongside spoken words, and respond with empathy that aligns with…

计算与语言 · 计算机科学 2026-03-06 Li Zhou , Lutong Yu , You Lyu , Yihang Lin , Zefeng Zhao , Junyi Ao , Yuhao Zhang , Benyou Wang , Haizhou Li

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs),…

The furnishing of multi-modal large language models (MLLMs) has led to the emergence of numerous benchmark studies, particularly those evaluating their perception and understanding capabilities. Among these, understanding image-evoked…

多媒体 · 计算机科学 2025-09-18 Lancheng Gao , Ziheng Jia , Yunhao Zeng , Wei Sun , Yiming Zhang , Wei Zhou , Guangtao Zhai , Xiongkuo Min

Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to…

计算与语言 · 计算机科学 2021-06-03 Siyang Liu , Chujie Zheng , Orianna Demasi , Sahand Sabour , Yu Li , Zhou Yu , Yong Jiang , Minlie Huang

Long-term memory is important for chatbots and dialogue systems (DS) to create consistent and human-like conversations, evidenced by numerous developed memory-augmented DS (MADS). To evaluate the effectiveness of such MADS, existing…

计算与语言 · 计算机科学 2024-10-24 Junqing He , Liang Zhu , Rui Wang , Xi Wang , Reza Haffari , Jiaxing Zhang

Evaluating Large Language Models (LLMs) for mental health support is challenging due to the emotionally and cognitively complex nature of therapeutic dialogue. Existing benchmarks are limited in scale, reliability, often relying on…

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

人工智能 · 计算机科学 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Understanding emotions in natural language is inherently a multi-dimensional reasoning problem, where multiple affective signals interact through context, interpersonal relations, and situational cues. However, most existing emotion…

计算与语言 · 计算机科学 2026-04-02 Hemanth Kotaprolu , Kishan Maharaj , Raey Zhao , Abhijit Mishra , Pushpak Bhattacharyya

As interest in using Large Language Models for interactive and emotionally rich experiences grows, virtual pet companionship emerges as a novel yet underexplored application. Existing approaches focus on basic pet role-playing interactions…

计算与语言 · 计算机科学 2025-12-16 Hongcheng Guo , Zheyong Xie , Shaosheng Cao , Boyang Wang , Weiting Liu , Zheyu Ye , Zhoujun Li , Zuozhu Liu , Wei Lu

Existing 3D facial emotion modeling have been constrained by limited emotion classes and insufficient datasets. This paper introduces "Emo3D", an extensive "Text-Image-Expression dataset" spanning a wide spectrum of human emotions, each…

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