相关论文: Content Moderation Justice and Fairness on Social …

While research continues to investigate and improve the accuracy, fairness, and normative appropriateness of content moderation processes on large social media platforms, even the best process cannot be effective if users reject its…

Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…

Most social media platforms implement content moderation to address interpersonal harms such as harassment. Content moderation relies on offender-centered, punitive approaches, e.g., bans and content removal. We consider an alternative…

This paper develops a theoretical model to study the economic incentives for a social media platform to moderate user-generated content. We show that a self-interested platform can use content moderation as an effective marketing tool to…

Social media platforms struggle to protect users from harmful content through content moderation. These platforms have recently leveraged machine learning models to cope with the vast amount of user-generated content daily. Since moderation…

Moderating user-generated content on online platforms is crucial for balancing user safety and freedom of speech. Particularly in the United States, platforms are not subject to legal constraints prescribing permissible content. Each…

Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…

Corrections given by ordinary social media users, also referred to as Social Correction have emerged as a viable intervention against misinformation as per the recent literature. However, little is known about how often users give disputing…

Prior research on transparency in content moderation has demonstrated the benefits of offering post-removal explanations to sanctioned users. In this paper, we examine whether the influence of such explanations transcends those who are…

This study examines the failures and possibilities of contemporary social media governance through the lived experiences of various content moderation professionals. Drawing on participatory design workshops with 33 practitioners in both…

We study the impact of content moderation policies in online communities. In our theoretical model, a platform chooses a content moderation policy and individuals choose whether or not to participate in the community according to the…

Social media platforms have been establishing content moderation guidelines and employing various moderation policies to counter hate speech and misinformation. The goal of this paper is to study these community guidelines and moderation…

Social media platforms have diverse content moderation policies, with many prominent actors hesitant to impose strict regulations. A key reason for this reluctance could be the competitive advantage that comes with lax regulation. A popular…

Flagging mechanisms on social media platforms allow users to report inappropriate posts/accounts for review by content moderators. These reports are pivotal to platforms' efforts toward regulating norm violations. This paper examines how…

Internet users highly rely on and trust web search engines, such as Google, to find relevant information online. However, scholars have documented numerous biases and inaccuracies in search outputs. To improve the quality of search results,…

This study examines social media users' preferences for the use of platform-wide moderation in comparison to user-controlled, personalized moderation tools to regulate three categories of norm-violating content - hate speech, sexually…

Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…

Current content moderation follows a reactive, trial-and-error approach, where interventions are applied and their effects are only measured post-hoc. In contrast, we introduce a proactive, predictive approach that enables moderators to…

Moral reasoning reflects how people acquire and apply moral rules in particular situations. With increasingly social interactions happening online, social media data provides an unprecedented opportunity to assess in-the-wild moral…

With peak content moderation seemingly behind us, this paper revisits its punitive side. But instead of focusing on who is being (disproportionately) moderated, it focuses on the punishment itself and explores the question of how content…