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Conversational agents (CAs) are gaining traction in both industry and academia, especially with the advent of generative AI and large language models. As these agents are used more broadly by members of the general public and take on a…

人机交互 · 计算机科学 2024-12-02 Malak Sadek , Rafael A. Calvo , Celine Mougenot

Conversational agents (CAs) based on generative artificial intelligence frequently face challenges ensuring ethical interactions that align with human values. Current value alignment efforts largely rely on top-down approaches, such as…

计算机与社会 · 计算机科学 2025-07-30 Lenart Motnikar , Katharina Baum , Alexander Kagan , Sarah Spiekermann-Hoff

Conversational AI agents are commonly applied within single-user, turn-taking scenarios. The interaction mechanics of these scenarios are trivial: when the user enters a message, the AI agent produces a response. However, the interaction…

With the impressive performance in various downstream tasks, large language models (LLMs) have been widely integrated into production pipelines, like recruitment and recommendation systems. A known issue of models trained on natural…

计算与语言 · 计算机科学 2025-01-22 Damin Zhang , Yi Zhang , Geetanjali Bihani , Julia Rayz

Recent years have seen rapid growth in the market for HR technology and AI-driven HR solutions in particular. This popularity has also resulted in increased attention to the negative aspects of using AI to support hiring practices, such as…

计算机与社会 · 计算机科学 2026-03-09 Mesut Kaya , Toine Bogers

Context: The increasing reliance on Code Generation Tools (CGTs), such as Windsurf and GitHub Copilot, are revamping programming workflows and raising critical questions about fairness and inclusivity. While CGTs offer potential…

软件工程 · 计算机科学 2025-07-22 Manaal Basha , Ivan Beschastnikh , Gema Rodriguez-Perez , Cleidson R. B. de Souza

This paper investigates the impact of a group-adaptive conversation design in two socially interactive agents (SIAs) through two real-world studies. Both SIAs - Furhat, a social robot, and MetaHuman, a virtual agent - were equipped with a…

机器人学 · 计算机科学 2025-06-13 Ana Müller , Sabina Jeschke , Anja Richert

The emergence of Large Language Models (LLMs), has opened exciting possibilities for constructing computational simulations designed to replicate human behavior accurately. Current research suggests that LLM-based agents become increasingly…

计算与语言 · 计算机科学 2024-12-18 Amir Taubenfeld , Yaniv Dover , Roi Reichart , Ariel Goldstein

Language models have been shown to propagate social bias through their output, particularly in the representation of gender and ethnicity. This paper investigates gender and ethnicity biases in AI-generated occupational stories.…

计算与语言 · 计算机科学 2025-09-08 Martha O. Dimgba , Sharon Oba , Ameeta Agrawal , Philippe J. Giabbanelli

The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…

人机交互 · 计算机科学 2023-01-18 Geovana Ramos Sousa Silva , Edna Dias Canedo

Gender bias in machine translation (MT) is recognized as an issue that can harm people and society. And yet, advancements in the field rarely involve people, the final MT users, or inform how they might be impacted by biased technologies.…

计算与语言 · 计算机科学 2024-10-08 Beatrice Savoldi , Sara Papi , Matteo Negri , Ana Guerberof , Luisa Bentivogli

To foster effective human-agent interactions, designers must understand how vocal cues influence the perception of agent personality and the role of user-agent alignment in shaping these perceptions. In this work, we examine whether users…

Conversational AI is rapidly becoming a primary interface for information seeking and decision making, yet most systems still assume idealized users. In practice, human reasoning is bounded by limited attention, uneven knowledge, and…

新兴技术 · 计算机科学 2026-01-21 Jiqun Liu

Machine translation (MT) technology has facilitated our daily tasks by providing accessible shortcuts for gathering, elaborating and communicating information. However, it can suffer from biases that harm users and society at large. As a…

计算与语言 · 计算机科学 2021-05-10 Beatrice Savoldi , Marco Gaido , Luisa Bentivogli , Matteo Negri , Marco Turchi

The rapid development of SpeechLLM-based conversational AI systems has created a need for robustly benchmarking these efforts, including aspects of fairness and bias. At present, such benchmarks typically rely on multiple choice question…

音频与语音处理 · 电气工程与系统科学 2025-10-06 Shree Harsha Bokkahalli Satish , Gustav Eje Henter , Éva Székely

Hundreds of millions of people now interact with language models, with uses ranging from serving as a writing aid to informing hiring decisions. Yet these language models are known to perpetuate systematic racial prejudices, making their…

计算与语言 · 计算机科学 2024-03-04 Valentin Hofmann , Pratyusha Ria Kalluri , Dan Jurafsky , Sharese King

The rapid deployment of generative language models (LMs) has raised concerns about social biases affecting the well-being of diverse consumers. The extant literature on generative LMs has primarily examined bias via explicit identity…

计算与语言 · 计算机科学 2026-05-04 Evan Shieh , Faye-Marie Vassel , Cassidy Sugimoto , Thema Monroe-White

Warning: This research studies AI persuasion and bias amplification that could be misused; all experiments are for safety evaluation. Large Language Models (LLMs) now generate convincing, human-like text and are widely used in content…

计算与语言 · 计算机科学 2025-08-25 Saumya Roy

Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain unclear. Addressing this gap, we describe the results of a between-subject…

人机交互 · 计算机科学 2026-02-23 Erik Derner , Dalibor Kučera , Aditya Gulati , Ayoub Bagheri , Nuria Oliver

One challenge in technical interviews is the think-aloud process, where candidates verbalize their thought processes while solving coding tasks. Despite its importance, opportunities for structured practice remain limited. Conversational AI…