相关论文: Thread With Caution: Proactively Helping Users Ass…
Intelligent dialogue systems are increasingly deployed in emotionally and ethically sensitive settings, where failures in either emotional attunement or ethical judgment can cause significant harm. Existing dialogue models typically address…
State-of-the-art conversational AI systems raise concerns due to their potential risks of generating unsafe, toxic, unethical, or dangerous content. Previous works have developed datasets to teach conversational agents the appropriate…
We study the problem of providing recommended responses to customer service agents in live-chat dialogue systems. Smart-reply systems have been widely applied in real-world applications (e.g. Gmail, LinkedIn Messaging), where most of them…
Socio-linguistic indicators of affectively-relevant phenomena, such as emotion or sentiment, are often extracted from text to better understand features of human-computer interactions, including on social media. However, an indicator that…
Online social media has become increasingly popular in recent years due to its ease of access and ability to connect with others. One of social media's main draws is its anonymity, allowing users to share their thoughts and opinions without…
Effective error detection is crucial to prevent task disruption and maintain user trust. Traditional methods often rely on task-specific models or user reporting, which can be inflexible or slow. Recent research suggests social signals,…
Although there have been automated approaches and tools supporting toxicity censorship for social posts, most of them focus on detection. Toxicity censorship is a complex process, wherein detection is just an initial task and a user can…
Social learning, i.e., students learning from each other through social interactions, has the potential to significantly scale up instruction in online education. In many cases, such as in massive open online courses (MOOCs), social…
Social media (i.e., Reddit) users are overloaded with people's opinions when viewing discourses about divisive topics. Traditional user interfaces in such media present those opinions in a linear structure, which can limit users in viewing…
Social Network sites are fertile ground for several polluting phenomena affecting online and offline spaces. Among these phenomena are included echo chambers, closed systems in which the opinions expressed by the people inside are…
Online harassment and abusive language continue to be a growing concern on social media platforms. In this study, we explore the power of group dynamics to shape the toxicity of Twitter conversations. First, we examine how the presence of…
Cyberbullying, identified as intended and repeated online bullying behavior, has become increasingly prevalent in the past few decades. Despite the significant progress made thus far, the focus of most existing work on cyberbullying…
Disagreements are pervasive in human communication. In this paper we investigate what makes disagreement constructive. To this end, we construct WikiDisputes, a corpus of 7 425 Wikipedia Talk page conversations that contain content…
Millions of online discussions are generated everyday on social media platforms. Topic modelling is an efficient way of better understanding large text datasets at scale. Conventional topic models have had limited success in online…
Suicide is recognized as one of the most serious concerns in the modern society. Suicide causes tragedy that affects countries, communities, and families. There are many factors that lead to suicidal ideations. Early detection of suicidal…
Online medical forums are a rich and underutilized source of insight into patient concerns, especially regarding medication use. Some of the many questions users pose may signal confusion, misuse, or even the early warning signs of a…
In-person small-group conversations play a crucial role in everyday life; however, facilitating effective group interaction can be challenging, as the real-time nature demands full attention, offers no opportunity for revision, and requires…
Accessibility forums and, more recently, generative AI tools have become vital resources for blind users seeking solutions to computer-interaction issues and learning about new assistive technologies, screen reader features, tutorials, and…
As a means of modern communication tools, online discussion forums have become an increasingly popular platform that allows asynchronous online interactions. People share thoughts and opinions through posting threads and replies, which form…
Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…