相关论文: Finding the Needle in a Haystack: On the Automatic…
The aim of this paper is to review some work conducted in the field of user testing that aims at specifying or clarifying the test procedures and at defining and developing tools to help conduct user tests. The topics that have been…
The fast integration of artificial intelligence into mobile applications has completely changed the digital landscape; however, the impact of this change on user perception of AI features remains poorly understood. This large-scale analysis…
This paper presents a pipeline to detect and explain anomalous reviews in online platforms. The pipeline is made up of three modules and allows the detection of reviews that do not generate value for users due to either worthless or…
Listening to user's requirements is crucial to building and maintaining high quality software. Online software user feedback has been shown to contain large amounts of information useful to requirements engineering (RE). Previous studies…
Situationally Induced Impairments and Disabilities (SIIDs) can significantly hinder user experience in contexts such as poor lighting, noise, and multi-tasking. While prior research has introduced algorithms and systems to address these…
Web accessibility aims to ensure that web content and services are usable by people with diverse abilities. In recent years, Large Language Models (LLMs) have been increasingly explored to support accessibility-related tasks on the web,…
Code reviews are popular in both industrial and open source projects. The benefits of code reviews are widely recognized and include better code quality and lower likelihood of introducing bugs. However, since code review is a manual…
App store mining has proven to be a promising technique for requirements elicitation as companies can gain valuable knowledge to maintain and evolve existing apps. However, despite first advancements in using mining techniques for…
Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and…
The purpose of this study is to provide an accessibility measure of web-pages, in order to draw disabled users to the pages that have been designed to be ac-cessible to them. Our approach is based on the theory of belief functions, using…
How can software practitioners assess whether their software supports diverse users? Although there are empirical processes that can be used to find "inclusivity bugs" piecemeal, what is often needed is a systematic inspection method to…
Many people use search engines to find online guidance to solve computer or mobile device problems. Users frequently encounter challenges in identifying effective solutions from search results, often wasting time trying ineffective…
Human values such as integrity, privacy, curiosity, security, and honesty are guiding principles for what people consider important in life. Such human values may be violated by mobile software applications (apps), and the negative effects…
Traditional methods for performance appraisal are not suitable for agile fast-paced software companies. This has been a realization in the software industry since the early adoption of agile methodologies. Nonetheless, software companies…
Mobile developers face unique challenges when detecting and reporting crashes in apps due to their prevailing GUI event-driven nature and additional sources of inputs (e.g., sensor readings). To support developers in these tasks, we…
Mobile app stores are the key distributors of mobile applications. They regularly apply vetting processes to the deployed apps. Yet, some of these vetting processes might be inadequate or applied late. The late removal of applications might…
The majority of online reviews consist of plain-text feedback together with a single numeric score. However, there are multiple dimensions to products and opinions, and understanding the `aspects' that contribute to users' ratings may help…
Patients increasingly rely on online reviews when choosing healthcare providers, yet the sheer volume of these reviews can hinder effective decision-making. This paper summarises a mixed-methods study aimed at evaluating a proposed…
Mobile apps have exploded in popularity, encouraging developers to provide content to the massive user base of the main app stores. Although there exist automated techniques that can classify user comments into various topics with high…
This paper presents a novel framework that utilizes Natural Language Processing (NLP) techniques to understand user feedback on mobile applications. The framework allows software companies to drive their technology value stream based on…