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Recently, ChatGPT has drawn great attention from both the research community and the public. We are particularly interested in whether it can serve as a universal sentiment analyzer. To this end, in this work, we provide a preliminary…

计算与语言 · 计算机科学 2024-02-20 Zengzhi Wang , Qiming Xie , Yi Feng , Zixiang Ding , Zinong Yang , Rui Xia

Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main…

计算与语言 · 计算机科学 2021-06-14 Yejin Bang , Nayeon Lee , Etsuko Ishii , Andrea Madotto , Pascale Fung

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…

计算与语言 · 计算机科学 2022-01-19 Chen Zhang , Luis Fernando D'Haro , Thomas Friedrichs , Haizhou Li

The development of chatbots requires collecting a large number of human-chatbot dialogues to reflect the breadth of users' sociodemographic backgrounds and conversational goals. However, the resource requirements to conduct the respective…

计算与语言 · 计算机科学 2024-10-15 Hovhannes Tamoyan , Hendrik Schuff , Iryna Gurevych

Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…

计算与语言 · 计算机科学 2022-11-14 Kai-Hui Liang , Weiyan Shi , Yoojung Oh , Hao-Chuan Wang , Jingwen Zhang , Zhou Yu

Recent advances in foundation models have enabled conversational agents that aim for sustained companionship rather than mere task completion. Yet most still remain unable to support natural, long-term companion-like interactions, resulting…

人机交互 · 计算机科学 2026-05-18 Feier Qin , Xiao Li , Yi Zheng , Haibin Huang , Hanyao Wang , Xiaoyu Wang , Yan Lu , Yuan Zhang

Cross-lingual transfer is important for developing high-quality chatbots in multiple languages due to the strongly imbalanced distribution of language resources. A typical approach is to leverage off-the-shelf machine translation (MT)…

计算与语言 · 计算机科学 2023-05-23 Lei Shen , Shuai Yu , Xiaoyu Shen

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

计算与语言 · 计算机科学 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu

Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…

机器学习 · 计算机科学 2025-02-04 Zenon Lamprou , Yashar Moshfeghi

Emotion recognition in conversation (ERC) aims to analyze the speaker's state and identify their emotion in the conversation. Recent works in ERC focus on context modeling but ignore the representation of contextual emotional tendency. In…

计算与语言 · 计算机科学 2022-03-28 Zaijing Li , Fengxiao Tang , Ming Zhao , Yusen Zhu

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

人机交互 · 计算机科学 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

Speech emotion conversion is the task of modifying the perceived emotion of a speech utterance while preserving the lexical content and speaker identity. In this study, we cast the problem of emotion conversion as a spoken language…

Deep learning has been widely adopted in automatic emotion recognition and has lead to significant progress in the field. However, due to insufficient annotated emotion datasets, pre-trained models are limited in their generalization…

计算机视觉与模式识别 · 计算机科学 2020-06-25 Dung Nguyen , Sridha Sridharan , Duc Thanh Nguyen , Simon Denman , David Dean , Clinton Fookes

Human use language not just to convey information but also to express their inner feelings and mental states. In this work, we adapt the state-of-the-art language generation models to generate affective (emotional) text. We posit a model…

计算与语言 · 计算机科学 2020-11-10 Ishika Singh , Ahsan Barkati , Tushar Goswamy , Ashutosh Modi

With the advent of generative AI and large language models, embodied conversational agents are becoming synonymous with online interactions. These agents possess vast amounts of knowledge but suffer from exhibiting limited emotional…

人机交互 · 计算机科学 2026-02-27 Abhishek Kulkarni , Alexander Barquero , Pavitra Lahari , Aryaan Shaikh , Sarah Brown

This paper introduces EmpathyEar, a pioneering open-source, avatar-based multimodal empathetic chatbot, to fill the gap in traditional text-only empathetic response generation (ERG) systems. Leveraging the advancements of a large language…

多媒体 · 计算机科学 2024-06-24 Hao Fei , Han Zhang , Bin Wang , Lizi Liao , Qian Liu , Erik Cambria

Accurately modeling affect dynamics, which refers to the changes and fluctuations in emotions and affective displays during human conversations, is crucial for understanding human interactions. By analyzing affect dynamics, we can gain…

计算机视觉与模式识别 · 计算机科学 2023-05-23 Yubin Kim , Dong Won Lee , Paul Pu Liang , Sharifa Algohwinem , Cynthia Breazeal , Hae Won Park

Conversational AI is increasingly deployed in emotionally charged and ethically sensitive interactions. Previous research has primarily concentrated on emotional benchmarks or static safety checks, overlooking how alignment unfolds in…

计算与语言 · 计算机科学 2026-04-06 Jiawen Deng , Wentao Zhang , Ziyun Jiao , Fuji Ren

Chatbots are a rapidly expanding application of dialogue systems with companies switching to bot services for customer support, and new applications for users interested in casual conversation. One style of casual conversation is argument,…

计算与语言 · 计算机科学 2017-09-12 Geetanjali Rakshit , Kevin K. Bowden , Lena Reed , Amita Misra , Marilyn Walker