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Empathetic response generation endows agents with the capability to comprehend dialogue contexts and react to expressed emotions. Previous works predominantly focus on leveraging the speaker's emotional labels, but ignore the importance of…

计算与语言 · 计算机科学 2024-08-22 Xinhao Chen , Chong Yang , Man Lan , Li Cai , Yang Chen , Tu Hu , Xinlin Zhuang , Aimin Zhou

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

计算与语言 · 计算机科学 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

计算与语言 · 计算机科学 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Prior efforts to create an autonomous computer system capable of predicting what a human being is thinking or feeling from facial expression data have been largely based on outdated, inaccurate models of how emotions work that rely on many…

人工智能 · 计算机科学 2018-08-06 Trevor Buteau , Damian Lyons

A humanized dialogue system is expected to generate empathetic replies, which should be sensitive to the users' expressed emotion. The task of empathetic dialogue generation is proposed to address this problem. The essential challenges lie…

计算与语言 · 计算机科学 2020-11-24 Qintong Li , Hongshen Chen , Zhaochun Ren , Pengjie Ren , Zhaopeng Tu , Zhumin Chen

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is,…

计算与语言 · 计算机科学 2021-09-21 Lei Shen , Jinchao Zhang , Jiao Ou , Xiaofang Zhao , Jie Zhou

Empathetic response generation aims to comprehend the cognitive and emotional states in dialogue utterances and generate proper responses. Psychological theories posit that comprehending emotional and cognitive states necessitates…

计算与语言 · 计算机科学 2024-06-04 Zhou Yang , Zhaochun Ren , Yufeng Wang , Chao Chen , Haizhou Sun , Xiaofei Zhu , Xiangwen Liao

Human use language not just to convey information but also to express their inner feelings and mental states. In this work, we adapt the state-of-the-art language generation models to generate affective (emotional) text. We posit a model…

计算与语言 · 计算机科学 2020-11-10 Ishika Singh , Ahsan Barkati , Tushar Goswamy , Ashutosh Modi

Towards human-like dialogue systems, current emotional dialogue approaches jointly model emotion and semantics with a unified neural network. This strategy tends to generate safe responses due to the mutual restriction between emotion and…

计算与语言 · 计算机科学 2024-10-02 Yushan Qian , Bo Wang , Shangzhao Ma , Wu Bin , Shuo Zhang , Dongming Zhao , Kun Huang , Yuexian Hou

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

计算与语言 · 计算机科学 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat…

计算与语言 · 计算机科学 2023-11-28 Fengyi Fu , Lei Zhang , Quan Wang , Zhendong Mao

Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this…

计算与语言 · 计算机科学 2024-05-03 Jiamin Yang , David Jurgens

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

人工智能 · 计算机科学 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

Recent approaches to empathetic response generation incorporate emotion causalities to enhance comprehension of both the user's feelings and experiences. However, these approaches suffer from two critical issues. First, they only consider…

计算与语言 · 计算机科学 2024-04-09 Jiashuo Wang , Yi Cheng , Wenjie Li

Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective…

计算与语言 · 计算机科学 2024-08-01 Yuxuan Hu , Minghuan Tan , Chenwei Zhang , Zixuan Li , Xiaodan Liang , Min Yang , Chengming Li , Xiping Hu

Improving the emotional awareness of pre-trained language models is an emerging important problem for dialogue generation tasks. Although prior studies have introduced methods to improve empathetic dialogue generation, few have discussed…

计算与语言 · 计算机科学 2023-02-06 Yiren Liu , Halil Kilicoglu

Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…

人机交互 · 计算机科学 2025-08-12 Md Rakibul Hasan , Md Zakir Hossain , Shreya Ghosh , Aneesh Krishna , Tom Gedeon

Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions…

计算与语言 · 计算机科学 2022-05-09 Wongyu Kim , Youbin Ahn , Donghyun Kim , Kyong-Ho Lee

Empathetic response generation aims to generate empathetic responses by understanding the speaker's emotional feelings from the language of dialogue. Recent methods capture emotional words in the language of communicators and construct them…

计算与语言 · 计算机科学 2024-02-28 Zhou Yang , Zhaochun Ren , Yufeng Wang , Xiaofei Zhu , Zhihao Chen , Tiecheng Cai , Yunbing Wu , Yisong Su , Sibo Ju , Xiangwen Liao