相关论文: Release early, release often, and watch your users…
In todays digital landscape, end-user feedback plays a crucial role in the evolution of software applications, particularly in addressing issues that hinder user experience. While much research has focused on high-rated applications,…
Over the last ten years, a sharp rise in the number of dating apps has broadened the spectrum of how one can get in contact with new acquaintances. A common feature of such apps is a swipe enabling a user to decide whether to like or…
Explosion of number of smartphone apps and their diversity has created a fertile ground to study behaviour of smartphone users. Patterns of app usage, specifically types of apps and their duration are influenced by the state of the user and…
Conversational agents (CAs) are increasingly embedded in daily life, yet their ability to navigate user emotions efficiently is still evolving. This study investigates how users with varying traits -- gender, personality, and cultural…
The rapid growth of mobile banking (m-banking), especially after the COVID-19 pandemic, has reshaped the financial sector. This study analyzes consumer reviews of m-banking apps from five major Canadian banks, collected from Google Play and…
Requirements are elicited from the customer and other stakeholders through an iterative process of interviews, prototyping, and other interactive sessions. Then, requirements can be further extended, based on the analysis of the features of…
Nowadays, quickly evolving and delivering software through a continuous delivery process is a competitive advantage and a way to keep software updated in response to the frequent changes in customers' requirements. However, the faster the…
Considering user preferences is a determining factor in optimizing the value of a software release. This is due to the fact that user preferences for software features specify the values of those features and consequently determine the…
In web era, since technology has revolutionized mankind life, plenty of data and information are published on the Internet each day. For instance, news agencies publish news on their websites all over the world. These raw data could be an…
Software developers cannot always anticipate how users will actually use their software as it may vary from user to user, and even from use to use for an individual user. In order to address questions raised by system developers and…
Sentiment analysis is a field within NLP that has gained importance because it is applied in various areas such as; social media surveillance, customer feedback evaluation and market research. At the same time, distributed systems allow for…
Sentiment or mood can express themselves on various levels in music. In automatic analysis, the actual audio data is usually analyzed, but the lyrics can also play a crucial role in the perception of moods. We first evaluate various models…
The growing incidents of counterfeiting and associated economic and health consequences necessitate the development of active surveillance systems capable of producing timely and reliable information for all stake holders in the…
People often share news and information with their social connections, but why do some advertisements get shared more than others? A large-scale test examines whether facial responses predict sharing. Facial expressions play a key role in…
Apps are emerging as an important form of on-line content, and they combine aspects of Web usage in interesting ways --- they exhibit a rich temporal structure of user adoption and long-term engagement, and they exist in a broader social…
Since internet technologies have advanced, one of the primary factors in company development is customer happiness. Online platforms have become prominent places for sharing reviews. Twitter is one of these platforms where customers…
People worldwide are currently confronted with a number of technological challenges, which act as a potent source of uncertainty. The uncertainty arising from the volatility and unpredictability of technology (such as AI) and its potential…
Today's business ecosystem has become very competitive. Customer satisfaction has become a major focus for business growth. Business organizations are spending a lot of money and human resources on various strategies to understand and…
Online social media users react to content in them based on context. Emotions or mood play a significant part of these reactions, which has filled these platforms with opinionated content. Different approaches and applications to make…
With the advancement of web technology and its growth, there is a huge volume of data present in the web for internet users and a lot of data is generated too. Internet has become a platform for online learning, exchanging ideas and sharing…