相关论文: Enhancing Public Service Delivery through Organisa…

Organisations, whether in government, industry or commerce, are required to make decisions in a complex and uncertain environment. The way models are used is intimately connected to the way organisations make decisions and the context in…

The UK Critical National Infrastructure is critically dependent on digital technologies that provide communications, monitoring, control, and decision-support functionalities. Digital technologies are progressively enhancing efficiency,…

This article surveys the use of algorithmic systems to support decision-making in the public sector. Governments adopt, procure, and use algorithmic systems to support their functions within several contexts -- including criminal justice,…

Collaboration models and tools aim at improving the efficiency and effectiveness of human interactions. Although social relations among collaborators have been identified as having a strong influence on collaboration, they are still…

Participatory citizen platforms are innovative solutions to digitally better engage citizens in policy-making and deliberative democracy in general. Although these platforms have been used also in an engineering context, thus far, there is…

This paper describes the authors point of view on reaching a stage at which it is necessary to understand customer organizations better to identify their problems and how to address them. To resolve this issue we need a mechanism to capture…

Public models offer predictions to a variety of downstream tasks and have played a crucial role in various AI applications, showcasing their proficiency in accurate predictions. However, the exclusive emphasis on prediction accuracy may not…

Globally, the discourse of e-government has gathered momentum in public service delivery. No country has been left untouched in the implementation of e-government. Several government departments and agencies are now using information and…

Advances in computing power and data availability have led to growing sophistication in mechanistic mathematical models of social dynamics. Increasingly these models are used to inform real-world policy decision-making, often with…

[Spreadsheet] Models are invaluable tools for strategic planning. Models help key decision makers develop a shared conceptual understanding of complex decisions, identify sensitivity factors and test management scenarios. Different…

Providing for the needs of the vulnerable is a critical component of social and health policy-making. In particular, caring for children and for vulnerable older people is vital to the wellbeing of millions of families throughout the world.…

Social and collaborative services have widely spread within the enterprises as they play a part in improving productivity and business outcomes. However, the deployment of these services fluctuates between success and failure. This paper…

Electronic government (e-government) has established as an effective mechanism for increasing government productivity and efficiency and a key enabler of citizen- centric services. However, e-government implementation is surrounded by…

This paper emphasizes a determinant aim of identifying different approaches, as comparing to the education and democracy ways specific to e-government system. Introducing the information technology should offer the possibility by which…

In multi-agent systems, the agents may have goals that depend on a social, shared interpretation about the facts occurring in the system. These are the so-called social goals. Artificial institutions provide such a social interpretation by…

Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend…

Distributing development tasks in the context of global software development bears both many risks and many opportunities. Nowadays, distributed development is often driven by only a few factors or even just a single factor such as…

This paper introduces two ongoing research projects which seek to apply computer modelling techniques in order to simulate human behaviour within organisations. Previous research in other disciplines has suggested that complex social…

An important research problem for Educational Data Mining is to expedite the cycle of data leading to the analysis of student learning processes and the improvement of support for those processes. For this goal in the context of social…

Given the diversity of commercial Cloud services, performance evaluations of candidate services would be crucial and beneficial for both service customers (e.g. cost-benefit analysis) and providers (e.g. direction of service improvement).…