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The most important goal of customer services is to keep the customer satisfied. However, service resources are always limited and must be prioritized. Therefore, it is important to identify customers who potentially become unsatisfied and…

This paper takes a look at the general characteristics of business or economic intelligence system. The role of the user within this type of system is emphasized. We propose two models which we consider important in order to adapt this…

Data transformation (DT) is a process that transfers the original data into a form which supports a particular classification algorithm and helps to analyze the data for a special purpose. To improve the prediction performance we…

Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to…

Data Analytics provides core business reporting needs in many software companies, acts as a source of truth for key information, and enables building advanced solutions, e.g., predictive models, machine learning, real-time recommendations,…

Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation.…

Business process management systems from various vendors are used by companies around the globe. Most of these systems allow for the full or partial automation of business processes by ensuring that tasks and data are presented to the right…

While developing an information system for the University of Bern, we were faced with two major issues: managing software changes and adapting Business Information Models. Software techniques well-suited to software development teams exist,…

Many different worldwide initiatives are promoting the transformation from machine dominant manufacturing to digital manufacturing. Thus, to achieve a successful transformation to Industry 4.0 standard, manufacturing enterprises are…

The rapid development of IT&T technology had big impact on the traditional telecommunications market, transforming it from monopolistic market to highly competitive high-tech market where new services are required to be created frequently.…

The fundamental goal of business data analysis is to improve business decisions using data. Business users often make decisions to achieve key performance indicators (KPIs) such as increasing customer retention or sales, or decreasing…

In this paper, our aim is to propose a model that helps in the efficient use of an information system by users, within the organization represented by the IS, in order to resolve their decisional problems. In other words we want to aid the…

Advancement in information and communication technology (ICT) has given rise to explosion of data in every field of operations. Working with the enormous volume of data (or Big Data, as it is popularly known as) for extraction of useful…

At present organizations try to achieve competitive advantages using information technology (IT). Organizations not only use Information technology to manage their internal operations but also to collaborate with their customers and…

Business intelligence in the banking industry has been studied extensively in the last decade; however, business executives still do not perceive efficiency in the decision-making process since the management and treatment of information…

The Web 2.0 paradigm has radically changed the way businesses are run all around the world. Moreover, e-Commerce has overcome in daily shopping activities. For management teams, the assessment, evaluation, and forecasting of online incomes…

"Data" is becoming an indispensable production factor, just like land, infrastructure, labor or capital. As part of this, a myriad of applications in different sectors require huge amounts of information to feed models and algorithms…

With the deepening of digital transformation, business process optimisation has become the key to improve the competitiveness of enterprises. This study constructs a business process optimisation model integrating artificial intelligence…

Re-ranking draws increased attention on both academics and industries, which rearranges the ranking list by modeling the mutual influence among items to better meet users' demands. Many existing re-ranking methods directly take the initial…

Time-series forecasts play a critical role in business planning. However, forecasters typically optimize objectives that are agnostic to downstream business goals and thus can produce forecasts misaligned with business preferences. In this…