相关论文: Data Mining Approach for Analyzing Call Center Per…

In recent years, many techniques have been developed to improve the performance and efficiency of data center networks. While these techniques provide high accuracy, they are often designed using heuristics that leverage domain-specific…

This paper proposes a spatiotemporal graph neural network-based performance prediction algorithm to address the challenge of forecasting performance fluctuations in distributed backend systems with multi-level service call structures. The…

The quality of human capital is crucial for software companies to maintain competitive advantages in knowledge economy era. Software companies recognize superior talent as a business advantage. They increasingly recognize the critical…

In todays fast pacing, highly competing,volatile and challenging world, companies highly rely on data analysis obtained from both offline as well as online way to make their future strategy, to sustain in the market. This paper reviews the…

Process mining in healthcare presents a range of challenges when working with different types of data within the healthcare domain. There is high diversity considering the variety of data collected from healthcare processes: operational…

The adoption of machine learning techniques in next-generation networks has increasingly attracted the attention of the research community. This is to provide adaptive learning and decision-making approaches to meet the requirements of…

Computer-based scientific experiments are becoming increasingly data-intensive, necessitating the use of High-Performance Computing (HPC) clusters to handle large scientific workflows. These workflows result in complex data and control…

Process Mining is a famous technique which is frequently applied to Software Development Processes, while being neglected in Human-Computer Interaction (HCI) recommendation applications. Organizations usually train employees to interact…

Performance prediction, the task of estimating a system's performance without performing experiments, allows us to reduce the experimental burden caused by the combinatorial explosion of different datasets, languages, tasks, and models. In…

Customer churn prediction in the telecommunications sector represents a critical business intelligence task that has evolved from subjective human assessment to sophisticated algorithmic approaches. In this work, we present a comprehensive…

Predictable network performance is key in many low-power wireless sensor network applications. In this paper, we use machine learning as an effective technique for real-time characterization of the communication performance as observed by…

In an increasingly customer-centric business environment, effective communication between marketing and senior management is crucial for success. With the rise of globalization and increased competition, utilizing new data mining techniques…

The precise estimation of resource usage is a complex and challenging issue due to the high variability and dimensionality of heterogeneous service types and dynamic workloads. Over the last few years, the prediction of resource usage and…

Providing front-line health workers in low- and middle- income countries with recommendations and predictions to improve health outcomes can have a tremendous impact on reducing healthcare inequalities, for instance by helping to prevent…

Generalized linear and additive models are very efficient regression tools but the selection of relevant terms becomes difficult if higher order interactions are needed. In contrast, tree-based methods also known as recursive partitioning…

This paper addresses a fundamental and practically significant problem in call centre operations -- determining optimal call allocation policies that meet client service targets while minimising staffing costs. Motivated by a problem…

Improvement of statistical learning models in order to increase efficiency in solving classification or regression problems is still a goal pursued by the scientific community. In this way, the support vector machine model is one of the…

Process mining provides techniques to improve the performance and compliance of operational processes. Although sometimes the term "workflow mining" is used, the application in the context of Workflow Management (WFM) and Business Process…

Process mining techniques can help organizations to improve their operational processes. Organizations can benefit from process mining techniques in finding and amending the root causes of performance or compliance problems. Considering the…

A high-speed multiprocessor architecture for brain-like analyzing information represented in analytic, graph- and table forms of associative relations to search, recognize and make a decision in n-dimensional vector discrete space is…