相关论文: The EmpathiSEr: Development and Validation of Soft…
Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…
Software Process Improvement (SPI) encompasses the analysis and modification of the processes within software development, aimed at improving key areas that contribute to the organizations' goals. The task of evaluating whether the selected…
We present an annotation approach to capturing emotional and cognitive empathy in student-written peer reviews on business models in German. We propose an annotation scheme that allows us to model emotional and cognitive empathy scores…
The purpose of requirements engineering (RE) is to make sure that the expectations and needs of the stakeholders of a software system are met. Emotional needs can be captured as emotional requirements that represent how the end user should…
The System Usability Scale (SUS) is a short, survey-based approach used to determine the usability of a system from an end user perspective once a prototype is available for assessment. Individual scores are gathered using a 10-question…
Background: There is a growing awareness of the importance of human values (e.g., inclusiveness, privacy) in software systems. However, there are no practical tools to support the integration of human values during software development. We…
Effective feature representations play a critical role in enhancing the performance of text generation models that rely on deep neural networks. However, current approaches suffer from several drawbacks, such as the inability to capture the…
Considering the ever-evolving threat landscape and rapid changes in software development, we propose a risk assessment framework called SAFER (Software Analysis Framework for Evaluating Risk). This framework is based on the necessity of a…
Context: The advent of Large Language Models (LLMs) is transforming software development, significantly enhancing software engineering (SE) processes. Research has explored their role within development teams, focusing on the specific…
Requirements engineering for aged-care digital health must account for human aspects, because requirement priorities are shaped not only by technical functionality but also by stakeholders' health conditions, socioeconomics, and lived…
Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfaces through this. To map these perceptions n=21 participants…
Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i)…
Background: As most of the software development organizations are male-dominated, female developers encountering various negative workplace experiences reported feeling like they "do not belong". Exposures to discriminatory expletives or…
Effective emotional support hinges on understanding users' emotions and needs to provide meaningful comfort during multi-turn interactions. Large Language Models (LLMs) show great potential for expressing empathy; however, they often…
This paper presents the computational details of our emotion model, EEGS, and also provides an overview of a three-stage validation methodology used for the evaluation of our model, which can also be applicable for other computational…
Sensory and emotional experiences such as pain and empathy are essential for mental and physical health. Cognitive neuroscience has been working on revealing mechanisms underlying pain and empathy. Furthermore, as trending research areas,…
Assessing predictive models can be challenging. Modelers must navigate a wide array of evaluation methodologies implemented with incompatible interfaces across multiple packages which may give different or even contradictory results, while…
We propose a three-dimensional discrete and incremental scale to encode a method's level of supervision - i.e. the data and labels used when training a model to achieve a given performance. We capture three aspects of supervision, that are…
With the development of speech large language models (speech LLMs), users can now interact directly with assistants via speech. However, most existing models only convert response content into speech without fully capturing the rich…
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…