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Retrieval-Augmented Generation (RAG) systems and large language model (LLM)-powered chatbots have significantly advanced conversational AI by combining generative capabilities with external knowledge retrieval. Despite their success,…

人工智能 · 计算机科学 2025-06-26 Priyaranjan Pattnayak , Amit Agarwal , Hansa Meghwani , Hitesh Laxmichand Patel , Srikant Panda

Large language models (LLMs) have been widely used for various tasks and applications. However, LLMs and fine-tuning are limited to the pre-trained data. For example, ChatGPT's world knowledge until 2021 can be outdated or inaccurate. To…

计算与语言 · 计算机科学 2025-04-24 Ahsan Bilal , Beiyu Lin

Evaluating Large Language Models (LLMs) for mental health support is challenging due to the emotionally and cognitively complex nature of therapeutic dialogue. Existing benchmarks are limited in scale, reliability, often relying on…

Access to mental health support remains limited, particularly in marginalized communities where structural and cultural barriers hinder timely care. This paper explores the potential of AI-enabled chatbots as a scalable solution, focusing…

计算机与社会 · 计算机科学 2024-10-07 Rawan AlMakinah , Andrea Norcini-Pala , Lindsey Disney , M. Abdullah Canbaz

Large Language Models (LLMs) have shown versatility in various Natural Language Processing (NLP) tasks, including their potential as effective question-answering systems. However, to provide precise and relevant information in response to…

计算与语言 · 计算机科学 2024-09-09 Sriram Veturi , Saurabh Vaichal , Reshma Lal Jagadheesh , Nafis Irtiza Tripto , Nian Yan

Retrieval-augmented generation (RAG) has recently become a very popular task for Large Language Models (LLMs). Evaluating them on multi-turn RAG conversations, where the system is asked to generate a response to a question in the context of…

The emergence of Generative AI (Gen AI) and Large Language Models (LLMs) has enabled more advanced chatbots capable of human-like interactions. However, these conversational agents introduce a broader set of operational risks that extend…

密码学与安全 · 计算机科学 2025-05-09 Pedro Pinacho-Davidson , Fernando Gutierrez , Pablo Zapata , Rodolfo Vergara , Pablo Aqueveque

Large Language Models (LLMs) have significantly enhanced conversational Artificial Intelligence(AI) chatbots; however, domain-specific accuracy and the avoidance of factual inconsistencies remain pressing challenges, particularly for large…

信息检索 · 计算机科学 2025-09-24 Olalekan K. Akindele , Bhupesh Kumar Mishra , Kenneth Y. Wertheim

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer…

Large language models (LLMs) has become a significant research focus and is utilized in various fields, such as text generation and dialog systems. One of the most essential applications of LLM is Retrieval Augmented Generation (RAG), which…

计算与语言 · 计算机科学 2025-10-06 Sicheng Dong , Vahid Zolfaghari , Nenad Petrovic , Alois Knoll

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

Demand for mental health support through AI chatbots is surging, though current systems present several limitations, like sycophancy or overvalidation, and reinforcement of maladaptive beliefs. A core obstacle to the creation of better…

计算与语言 · 计算机科学 2025-12-08 José Pombal , Maya D'Eon , Nuno M. Guerreiro , Pedro Henrique Martins , António Farinhas , Ricardo Rei

This paper presents ChatCounselor, a large language model (LLM) solution designed to provide mental health support. Unlike generic chatbots, ChatCounselor is distinguished by its foundation in real conversations between consulting clients…

计算与语言 · 计算机科学 2023-09-28 June M. Liu , Donghao Li , He Cao , Tianhe Ren , Zeyi Liao , Jiamin Wu

Large Language Models (LLMs) are increasingly utilized for mental health support; however, current safety benchmarks often fail to detect the complex, longitudinal risks inherent in therapeutic dialogue. We introduce an evaluation framework…

计算与语言 · 计算机科学 2026-03-06 Ian Steenstra , Paola Pedrelli , Weiyan Shi , Stacy Marsella , Timothy W. Bickmore

We investigate the role of large language models (LLMs) in supporting mental health by analyzing Reddit posts and comments about mental health conversations with ChatGPT. Our findings reveal that users value ChatGPT as a safe,…

人机交互 · 计算机科学 2025-10-28 Kyuha Jung , Gyuho Lee , Yuanhui Huang , Yunan Chen

Large Language Models (LLMs) have proven immensely beneficial in education by capturing vast amounts of literature-based information, allowing them to generate context without relying on external sources. In this paper, we propose a…

信息检索 · 计算机科学 2025-07-03 Umar Ali Khan , Ekram Khan , Fiza Khan , Athar Ali Moinuddin

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

计算与语言 · 计算机科学 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

Retrieval-augmented generation (RAG) systems are increasingly deployed in user-facing applications, yet systematic, human-centered evaluation of their outputs remains underexplored. Building on Gienapp's utility-dimension framework, we…

人工智能 · 计算机科学 2025-10-01 Aline Mangold , Kiran Hoffmann

Mental disorders represent a critical global health challenge, and social media is increasingly viewed as a vital resource for real-time digital phenotyping and intervention. To leverage this data, large language models (LLMs) have been…

计算与语言 · 计算机科学 2025-12-23 Zhuohan Ge , Darian Li , Yubo Wang , Nicole Hu , Xinyi Zhu , Haoyang Li , Xin Zhang , Mingtao Zhang , Shihao Qi , Yuming Xu , Han Shi , Chen Jason Zhang , Qing Li

Large language models (LLMs) with retrieval augmented-generation (RAG) have been the optimal choice for scalable generative AI solutions in the recent past. Although RAG implemented with AI agents (agentic-RAG) has been recently…

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