相关论文: Analysis of User Experience Evaluation Methods for…

Access to textual and visual information for visually impaired persons becomes very difficult with screen readers which are not adapted to different websites.This paper analyses the use of different technologies for access digital content…

People who are deaf or hard of hearing (DHH) in China are increasingly exploring online platforms to connect with potential partners. This research explores the online dating experiences of DHH communities in China, an area that has not…

As AI becomes embedded in customer-facing systems, ethical scrutiny has largely focused on models, data, and governance. Far less attention has been paid to how AI is experienced through user-facing design. This commentary argues that many…

Simulated user agents are increasingly used in usability testing to support fast, iterative UX workflows, as they generate rich data such as action logs and think-aloud reasoning, but the unstructured nature of this output often obscures…

This research report proposes a structured solution to address the need for awareness of cultural and language in user design. It will include evaluated research on established methods that already exist. Discussed ideas about how to…

Usability testing with experts and potential users can assess the effectiveness, efficiency, and user satisfaction of graphical user interfaces (GUIs) but doing so remains a costly and time-intensive process. Prior work has used computer…

Design for Voice User Interfaces (VUIs) has become more relevant in recent years due to the enormous advances of speech technologies and their growing presence in our everyday lives. Although modern VUIs still present interaction issues,…

Privacy, security, and accessibility, like ethical concerns in mobile applications (a.k.a. apps), commonly subsumed under non-functional requirements, are generally reported by users through app reviews available in app stores. However,…

Motivations: Recent research has emerged on generally how to improve AI product user experiences, but relatively little is known about an AI product's inclusivity. For example, what kinds of users does it support well, and who does it leave…

Recent work in recommender systems mainly focuses on fairness in recommendations as an important aspect of measuring recommendations quality. A fairness-aware recommender system aims to treat different user groups similarly. Relevant work…

Consider an assistive system that guides visually impaired users through speech and haptic feedback to their destination. Existing robotic and ubiquitous navigation technologies (e.g., portable, ground, or wearable systems) often operate in…

Online reviews have become an integral aspect of consumer decision-making on e-commerce websites, especially in the restaurant industry. Unlike sighted users who can visually skim through the reviews, perusing reviews remains challenging…

Accessible design for some may still produce barriers for others. This tension, called access friction, creates challenges for both designers and end-users with disabilities. To address this, we present the concept of softerware, a system…

Mobile applications (apps) are integral to our daily lives, offering diverse services and functionalities. They enable sighted users to access information coherently in an extremely convenient manner. However, it remains unclear if visually…

Usability evaluation is crucial in human-centered design but can be costly, requiring expert time and user compensation. In this work, we developed a method for synthetic heuristic evaluation using multimodal LLMs' ability to analyze images…

In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typically combine quantitative metrics from standardized…

Traditional UX development methodologies focus on developing ``one size fits all" solutions and lack the flexibility to cater to diverse user needs. In response, a growing interest has arisen in developing more dynamic UX frameworks.…

Undeniably, the advent of mobile applications has brought new frontiers to usability engineering. To date, ongoing research has shown significant efforts to adopt and adapt usability principles to the mobile computing environment. One of…

Analyzing usability test videos is arduous. Although recent research showed the promise of AI in assisting with such tasks, it remains largely unknown how AI should be designed to facilitate effective collaboration between user experience…

Fairness testing is increasingly recognized as fundamental in software engineering, especially in the domain of data-driven systems powered by artificial intelligence. However, its practical integration into software development may pose…