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As generative artificial intelligence (GAI) enters the mental health landscape, questions arise about how individuals weigh AI tools against human therapists. This study examined belief-based predictors of intention to use GAI and…
The emergence of AI companion applications has created novel forms of intimate human-AI relationships, yet empirical research on these communities remains limited. We present the first large-scale computational analysis of…
A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…
In an era of AI's growing capabilities and influences, recent advancements are reshaping HCI and CSCW's view of AI. Playful interactions emerged as an important way for users to make sense of the ever-changing AI technologies, yet remained…
Generative Artificial Intelligence (AI) tools are increasingly deployed across social media platforms, yet their implications for user behavior and experience remain understudied, particularly regarding two critical dimensions: (1) how AI…
Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…
Conversational AI, such as ChatGPT, is increasingly used for information seeking. However, little is known about how ordinary users actually prompt and how ChatGPT adapts its responses in real-world conversational information seeking (CIS).…
There is growing concern that AI chatbots might fuel delusional beliefs in users. Some have suggested that humans and chatbots mutually reinforce false beliefs over time, but quantitative evidence is lacking. Using a unique dataset of chat…
Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…
Artificial Intelligence (AI) is reshaping many societal domains, raising critical questions about its risks, benefits, and the potential misalignment between public and academic perspectives. This study examines how the general public…
From reducing stress and loneliness, to boosting productivity and overall well-being, pets are believed to play a significant role in people's daily lives. Many traditional studies have identified that frequent interactions with pets could…
The growing use of artificial intelligence (AI) in education, professional work, and everyday problem-solving has raised important questions about its effect on human reasoning. While AI can improve efficiency, save time, and support…
Conversational AI systems are increasingly used for personal reflection and emotional disclosure, raising concerns about their effects on vulnerable users. Recent anecdotal reports suggest that prolonged interactions with AI may reinforce…
Conversational AI is increasingly deployed in emotionally charged and ethically sensitive interactions. Previous research has primarily concentrated on emotional benchmarks or static safety checks, overlooking how alignment unfolds in…
As artificial intelligence (AI) becomes increasingly embedded in daily life, designing intuitive, trustworthy, and emotionally resonant AI-human interfaces has emerged as a critical challenge. This editorial introduces a Special Issue that…
What does it mean to fall in love with something we know is virtual? The proliferation of conversational AI enables users to create customizable companions, fostering new intimate relationships that, while virtual, are perceived as…
The performance of ChatGPT\copyright{} and other LLMs has improved tremendously, and in online environments, they are increasingly likely to be used in a wide variety of situations, such as ChatBot on web pages, call center operations using…
The present study investigates the psychological and behavioral implications of integrating AI into debt collection practices using data from eleven European countries. Drawing on a large-scale experimental design (n = 3514) comparing human…
Sentiment analysis is a well-known natural language processing task that involves identifying the emotional tone or polarity of a given piece of text. With the growth of social media and other online platforms, sentiment analysis has become…
If large language models like GPT-3 preferably produce a particular point of view, they may influence people's opinions on an unknown scale. This study investigates whether a language-model-powered writing assistant that generates some…