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Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional…

计算与语言 · 计算机科学 2018-06-04 Hao Zhou , Minlie Huang , Tianyang Zhang , Xiaoyan Zhu , Bing Liu

Work on retrieval-based chatbots, like most sequence pair matching tasks, can be divided into Cross-encoders that perform word matching over the pair, and Bi-encoders that encode the pair separately. The latter has better performance,…

计算与语言 · 计算机科学 2019-11-07 Amir Vakili Tahami , Azadeh Shakery

Concept-based explanation methods aim at making machine learning models more transparent by finding the most important semantic features of an input (e.g., colors, patterns, shapes) for a given prediction task. However, these methods…

机器学习 · 计算机科学 2025-10-02 Jacopo Teneggi , Zhenzhen Wang , Paul H. Yi , Tianmin Shu , Jeremias Sulam

While current emotional support dialogue systems typically rely on expert-defined scalar rewards for alignment, these signals suffer from severe information sparsity. They cannot explain why a response failed or how to adapt to dynamic user…

人工智能 · 计算机科学 2026-03-20 Jing Ye , Xinpei Zhao , Lu Xiang , Yaping Zhang , Chengqing Zong

Conformer and Mamba have achieved strong performance in speech modeling but face limitations in speaker diarization. Mamba is efficient but struggles with local details and nonlinear patterns. Conformer's self-attention incurs high memory…

声音 · 计算机科学 2026-01-28 Zhen Liao , Gaole Dai , Mengqiao Chen , Wenqing Cheng , Wei Xu

Preference optimization is a standard approach to fine-tuning large language models to align with human preferences. The quantity, diversity, and representativeness of the preference dataset are critical to the effectiveness of preference…

计算与语言 · 计算机科学 2025-09-18 Yuu Jinnai , Ukyo Honda

Empathy is an important characteristic to be considered when building a more intelligent and humanized dialogue agent. However, existing methods did not fully comprehend empathy as a complex process involving three aspects: cognition,…

计算与语言 · 计算机科学 2023-02-23 Pan Gao , Donghong Han , Rui Zhou , Xuejiao Zhang , Zikun Wang

Many applications of large language models (LLMs), ranging from chatbots to creative writing, require nuanced subjective judgments that can differ significantly across different groups. Existing alignment algorithms can be expensive to…

机器学习 · 计算机科学 2024-10-16 Siyan Zhao , John Dang , Aditya Grover

The quadratic complexity of the attention mechanism in Transformer models has motivated the development of alternative architectures with sub-quadratic scaling, such as state-space models. Among these, Mamba has emerged as a leading…

机器学习 · 计算机科学 2025-12-16 Peng Lu , Jerry Huang , Qiuhao Zeng , Xinyu Wang , Boxing Chen , Philippe Langlais , Yufei Cui

Multimodal speech emotion recognition aims to detect speakers' emotions from audio and text. Prior works mainly focus on exploiting advanced networks to model and fuse different modality information to facilitate performance, while…

计算与语言 · 计算机科学 2023-04-11 Zhen Wu , Yizhe Lu , Xinyu Dai

In collaboration with Postpartum Support International (PSI), a non-profit organization dedicated to supporting caregivers with postpartum mood and anxiety disorders, we developed three chatbots to provide context-specific empathetic…

计算与语言 · 计算机科学 2023-08-16 Xuewen Yao , Miriam Mikhelson , S. Craig Watkins , Eunsol Choi , Edison Thomaz , Kaya de Barbaro

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

人机交互 · 计算机科学 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Advances in machine intelligence have enabled conversational interfaces that have the potential to radically change the way humans interact with machines. However, even with the progress in the abilities of these agents, there remain…

人机交互 · 计算机科学 2019-10-17 Deepali Aneja , Rens Hoegen , Daniel McDuff , Mary Czerwinski

Improving the emotional awareness of pre-trained language models is an emerging important problem for dialogue generation tasks. Although prior studies have introduced methods to improve empathetic dialogue generation, few have discussed…

计算与语言 · 计算机科学 2023-02-06 Yiren Liu , Halil Kilicoglu

Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation…

计算与语言 · 计算机科学 2021-03-18 Juntao Li , Chang Liu , Chongyang Tao , Zhangming Chan , Dongyan Zhao , Min Zhang , Rui Yan

One challenge for evaluating current sequence- or dialogue-level chatbots, such as Empathetic Open-domain Conversation Models, is to determine whether the chatbot performs in an emotionally consistent way. The most recent work only…

计算与语言 · 计算机科学 2021-12-06 Chenxiao Liu , Guanzhi Deng , Tao Ji , Difei Tang , Silai Zheng

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

计算与语言 · 计算机科学 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires…

计算与语言 · 计算机科学 2019-08-22 Zhaojiang Lin , Andrea Madotto , Jamin Shin , Peng Xu , Pascale Fung

Empathy involves understanding other people's situation, perspective, and feelings. In clinical interactions, it helps clinicians establish rapport with a patient and support patient-centered care and decision making. Understanding…

音频与语音处理 · 电气工程与系统科学 2020-07-03 Zhuohao Chen , James Gibson , Ming-Chang Chiu , Qiaohong Hu , Tara K Knight , Daniella Meeker , James A Tulsky , Kathryn I Pollak , Shrikanth Narayanan

Empathy, as defined in behavioral sciences, expresses the ability of human beings to recognize, understand and react to emotions, attitudes and beliefs of others. The lack of an operational definition of empathy makes it difficult to…

计算与语言 · 计算机科学 2018-01-01 Firoj Alam , Morena Danieli , Giuseppe Riccardi