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Toxicity detection algorithms, originally designed with reactive content moderation in mind, are increasingly being deployed into proactive end-user interventions to moderate content. Through a socio-technical lens and focusing on contexts…

人机交互 · 计算机科学 2025-02-25 Mark Warner , Angelika Strohmayer , Matthew Higgs , Lynne Coventry

The evolution of digital communication systems and the designs of online platforms have inadvertently facilitated the subconscious propagation of toxic behavior. Giving rise to reactive responses to toxic behavior. Toxicity in online…

计算机与社会 · 计算机科学 2025-10-01 Smita Khapre , Melkamu Abay Mersha , Hassan Shakil , Jonali Baruah , Jugal Kalita

Online platforms have become an increasingly prominent means of communication. Despite the obvious benefits to the expanded distribution of content, the last decade has resulted in disturbing toxic communication, such as cyberbullying and…

社会与信息网络 · 计算机科学 2023-09-04 Amit Sheth , Valerie L. Shalin , Ugur Kursuncu

Centralized content moderation paradigm both falls short and over-reaches: 1) it fails to account for the subjective nature of harm, and 2) it acts with blunt suppression in response to content deemed harmful, even when such content can be…

人机交互 · 计算机科学 2026-02-11 Rayhan Rashed , Farnaz Jahanbakhsh

Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…

人机交互 · 计算机科学 2025-06-13 Shagun Jhaver , Alice Qian Zhang , Quanze Chen , Nikhila Natarajan , Ruotong Wang , Amy Zhang

Existing toxic detection models face significant limitations, such as lack of transparency, customization, and reproducibility. These challenges stem from the closed-source nature of their training data and the paucity of explanations for…

计算与语言 · 计算机科学 2025-01-24 Tinh Son Luong , Thanh-Thien Le , Thang Viet Doan , Linh Ngo Van , Thien Huu Nguyen , Diep Thi-Ngoc Nguyen

Extensive efforts in automated approaches for content moderation have been focused on developing models to identify toxic, offensive, and hateful content with the aim of lightening the load for moderators. Yet, it remains uncertain whether…

计算与语言 · 计算机科学 2024-11-14 Yang Trista Cao , Lovely-Frances Domingo , Sarah Ann Gilbert , Michelle Mazurek , Katie Shilton , Hal Daumé

Content moderation typically combines the efforts of human moderators and machine learning models. However, these systems often rely on data where significant disagreement occurs during moderation, reflecting the subjective nature of…

计算与语言 · 计算机科学 2025-09-01 Guillermo Villate-Castillo , Javier Del Ser , Borja Sanz

Online toxic content has grown into a pervasive phenomenon, intensifying during times of crisis, elections, and social unrest. A significant amount of research has been focused on detecting or analyzing toxic content using machine-learning…

计算与语言 · 计算机科学 2025-09-19 Gautam Kishore Shahi , Tim A. Majchrzak

We present a holistic approach to building a robust and useful natural language classification system for real-world content moderation. The success of such a system relies on a chain of carefully designed and executed steps, including the…

计算与语言 · 计算机科学 2023-02-16 Todor Markov , Chong Zhang , Sandhini Agarwal , Tyna Eloundou , Teddy Lee , Steven Adler , Angela Jiang , Lilian Weng

With the widespread use of toxic language online, platforms are increasingly using automated systems that leverage advances in natural language processing to automatically flag and remove toxic comments. However, most automated systems --…

To meet the demands of content moderation, online platforms have resorted to automated systems. Newer forms of real-time engagement($\textit{e.g.}$, users commenting on live streams) on platforms like Twitch exert additional pressures on…

计算与语言 · 计算机科学 2025-06-11 Prarabdh Shukla , Wei Yin Chong , Yash Patel , Brennan Schaffner , Danish Pruthi , Arjun Bhagoji

When trained on large, unfiltered crawls from the internet, language models pick up and reproduce all kinds of undesirable biases that can be found in the data: they often generate racist, sexist, violent or otherwise toxic language. As…

计算与语言 · 计算机科学 2021-09-10 Timo Schick , Sahana Udupa , Hinrich Schütze

Detecting online toxicity has always been a challenge due to its inherent subjectivity. Factors such as the context, geography, socio-political climate, and background of the producers and consumers of the posts play a crucial role in…

社会与信息网络 · 计算机科学 2023-01-18 Tanmay Garg , Sarah Masud , Tharun Suresh , Tanmoy Chakraborty

The rise of hate speech on online platforms has led to an urgent need for effective content moderation. However, the subjective and multi-faceted nature of hateful online content, including implicit hate speech, poses significant challenges…

计算与语言 · 计算机科学 2023-03-17 Uma Gunturi , Xiaohan Ding , Eugenia H. Rho

Despite remarkable advances that large language models have achieved in chatbots, maintaining a non-toxic user-AI interactive environment has become increasingly critical nowadays. However, previous efforts in toxicity detection have been…

计算与语言 · 计算机科学 2023-10-27 Zi Lin , Zihan Wang , Yongqi Tong , Yangkun Wang , Yuxin Guo , Yujia Wang , Jingbo Shang

The potential misuse of ChatGPT and other Large Language Models (LLMs) has raised concerns regarding the dissemination of false information, plagiarism, academic dishonesty, and fraudulent activities. Consequently, distinguishing between…

密码学与安全 · 计算机科学 2023-11-10 Kavita Kumari , Alessandro Pegoraro , Hossein Fereidooni , Ahmad-Reza Sadeghi

Online harms are a growing problem in digital spaces, putting user safety at risk and reducing trust in social media platforms. One of the most persistent forms of harm is hate speech. To address this, we need tools that combine the speed…

计算与语言 · 计算机科学 2025-09-03 Paloma Piot , Diego Sánchez , Javier Parapar

Toxicity annotators and content moderators often default to mental shortcuts when making decisions. This can lead to subtle toxicity being missed, and seemingly toxic but harmless content being over-detected. We introduce BiasX, a framework…

计算与语言 · 计算机科学 2023-05-24 Yiming Zhang , Sravani Nanduri , Liwei Jiang , Tongshuang Wu , Maarten Sap

Due to the subtleness, implicity, and different possible interpretations perceived by different people, detecting undesirable content from text is a nuanced difficulty. It is a long-known risk that language models (LMs), once trained on…

计算与语言 · 计算机科学 2022-05-26 Yau-Shian Wang , Yingshan Chang
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