相关论文: Towards Human-centered Proactive Conversational Ag…
Generative AI (GenAI) has shown remarkable capabilities in generating diverse and realistic content across different formats like images, videos, and text. In Generative AI, human involvement is essential, thus HCI literature has…
The evolution of large language models (LLMs) has enhanced the planning capabilities of language agents in diverse real-world scenarios. Despite these advancements, the potential of LLM-powered agents to comprehend ambiguous user…
Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…
Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…
Recent advancements in LLM agents are gradually shifting from reactive, text-based paradigms toward proactive, multimodal interaction. However, existing benchmarks primarily focus on reactive responses, overlooking the complexities of…
Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…
This workshop paper examines challenges in designing agentic AI systems from a citizen-centric perspective. Drawing on three participatory workshops conducted in 2025 with members of the general public and cross-sector stakeholders, we…
We introduce proactive hearing assistants that automatically identify and separate the wearer's conversation partners, without requiring explicit prompts. Our system operates on egocentric binaural audio and uses the wearer's self-speech as…
The rise of generative and autonomous agents marks a fundamental shift in computing, demanding a rethinking of how humans collaborate with probabilistic, partially autonomous systems. We present the Human-AI-Experience (HAX) framework, a…
Large language models have enabled agentic systems that reason, plan, and interact with tools and environments to accomplish complex tasks. As these agents operate over extended interaction horizons, their effectiveness increasingly depends…
Human-centered AI (HCAI) is a design philosophy that advocates prioritizing humans in designing, developing, and deploying intelligent systems, aiming to maximize the benefits of AI to humans and avoid potential adverse impacts. While HCAI…
Visual analytics (VA) is typically applied to complex data, thus requiring complex tools. While visual analytics empowers analysts in data analysis, analysts may get lost in the complexity occasionally. This highlights the need for…
Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, despite their impressive capabilities, they still possess limitations,…
Agency, the capacity to proactively shape events, is central to how humans interact and collaborate. While LLMs are being developed to simulate human behavior and serve as human-like agents, little attention has been given to the Agency…
This paper presents a conceptual and operational framework for developing and operating safe and trustworthy AI agents based on a Three-Pillar Model grounded in transparency, accountability, and trustworthiness. Building on prior work in…
Conversational agents (CAs) have the great potential in mitigating the clinicians' burden in screening for neurocognitive disorders among older adults. It is important, therefore, to develop CAs that can be engaging, to elicit…
The paper investigates the integration of Large Language Models (LLMs) into Conversational Agents (CAs) to encourage a shift in consumption patterns from a demand-driven to a supply-based paradigm. Specifically, the research examines the…
Testing conversational AI systems at scale across diverse domains necessitates realistic and diverse user interactions capturing a wide array of behavioral patterns. We present a novel multi-agent framework for realistic, explainable human…
The goal of this talk is to introduce a systematic research agenda which aims to understand the nature of interaction between humans and artificial conversational agents (CA) (henceforth humanmachine interaction, HMI). Specifically, we…
Large language models have enabled agents of all kinds to interact with users through natural conversation. Consequently, agents now have two jobs: conversing and planning/reasoning. Their conversational responses must be informed by all…