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The profound impact of online reviews on consumer decision-making has made it crucial for businesses to manage negative reviews. Recent advancements in artificial intelligence (AI) technology have offered businesses novel and effective ways…

计算机与社会 · 计算机科学 2025-11-05 Rongping Shen

AI products often route requests through version aliases, service tiers, tool choices, regional endpoints, fallback rules, or safety handling before responding. These routing steps are documented product surfaces in several widely used AI…

人工智能 · 计算机科学 2026-05-05 Vincent Schmalbach

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

计算机与社会 · 计算机科学 2024-10-04 Tara DeZao

In collaborative systems with complex tasks relying on distributed resources, trust evaluation of potential collaborators has emerged as an effective mechanism for task completion. However, due to the network dynamics and varying…

人工智能 · 计算机科学 2025-08-04 Botao Zhu , Xianbin Wang , Lei Zhang , Xuemin , Shen

The problem of reliable democratic governance is important for survival of any community, and it will be more critical over time communities with levels of social connectivity in society rapidly increasing with speeds and scales of…

社会与信息网络 · 计算机科学 2025-04-01 Anton Kolonin

Fake news has become omnipresent in digitalized areas such as social media platforms. While being disseminated online, it also poses a threat to individuals and societies offline, for example, in the context of democratic elections.…

人机交互 · 计算机科学 2021-09-29 Enrico Bunde , Niklas Kühl , Christian Meske

This paper presents Fiducia, a food review system involving a pipeline which processes restaurant-related reviews obtained from Zomato (India's largest restaurant search and discovery service). Fiducia is specific to popular cafe food items…

信息检索 · 计算机科学 2019-03-26 Mansi Goel , Ayush Agarwal , Deepak Thukral , Tanmoy Chakraborty

In this paper, we present a model of a trust-based recommendation system on a social network. The idea of the model is that agents use their social network to reach information and their trust relationships to filter it. We investigate how…

适应与自组织系统 · 物理学 2008-09-07 Frank E. Walter , Stefano Battiston , Frank Schweitzer

AI is increasingly being used to assist fraud and cybercrime. However, it is unclear the extent to which current large language models can provide useful information for complex criminal activity. Working with law enforcement and policy…

Social chatbots based on large language models are increasingly embedded in everyday platforms, yet how users develop trust in these systems over time remains unclear. We present a four-week longitudinal qualitative survey study (N = 27) of…

计算机与社会 · 计算机科学 2026-04-27 Annie Landerberg , Kari Flatmo , Alan Said

In an era characterized by the pervasive integration of artificial intelligence into decision-making processes across diverse industries, the demand for trust has never been more pronounced. This thesis embarks on a comprehensive…

机器学习 · 统计学 2024-01-18 Alessandro Castelnovo

Traceability systems have become prevalent in supply chains because of the rapid development of RFID and IoT technologies. These systems facilitate product recall and mitigate problems such as counterfeiting, tampering, and theft by…

密码学与安全 · 计算机科学 2026-01-15 Fokke Heikamp , Lei Pan , Robin Doss , Rolando Trujillo-Rasua , Sushmita Ruj

When we consult with a doctor, lawyer, or financial advisor, we generally assume that they are acting in our best interests. But what should we assume when it is an artificial intelligence (AI) system that is acting on our behalf? Early…

计算机与社会 · 计算机科学 2020-03-26 Anthony Aguirre , Gaia Dempsey , Harry Surden , Peter B. Reiner

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

社会与信息网络 · 计算机科学 2020-10-13 Biplav Srivastava , Francesca Rossi , Sheema Usmani , and Mariana Bernagozzi

The increased deployment of machine learning inference in various applications has sparked privacy concerns. In response, private inference (PI) protocols have been created to allow parties to perform inference without revealing their…

密码学与安全 · 计算机科学 2026-02-24 Jiaqi Xue , Mengxin Zheng , Qian Lou

In the current era, people and society have grown increasingly reliant on artificial intelligence (AI) technologies. AI has the potential to drive us towards a future in which all of humanity flourishes. It also comes with substantial risks…

计算机与社会 · 计算机科学 2021-08-24 Lu Cheng , Kush R. Varshney , Huan Liu

AI systems are increasingly tasked to complete responsibilities with decreasing oversight. This delegation requires users to accept certain risks, typically mitigated by perceived or actual alignment of values between humans and AI, leading…

计算机与社会 · 计算机科学 2025-01-29 Jennifer Chien , David Danks

Security evaluations inherently depend on stable identifiers. Any finding, audit, or regulatory decision must remain attached to the specific artifact it pertains to. Continuously updated artificial intelligence systems violate this core…

密码学与安全 · 计算机科学 2026-05-26 Dan Ristea , Vasilios Mavroudis

Indirect reciprocity promotes cooperation by allowing individuals to help others based on reputation rather than direct reciprocation. Because it relies on accurate reputation information, its effectiveness can be undermined by information…

物理与社会 · 物理学 2026-05-04 Heejeong Kim , Yohsuke Murase