相关论文: Unveiling Inclusiveness-Related User Feedback in M…

The complexity of navigating digital privacy, safety, and security threats often falls directly on users. This leads to users seeking help from family and peers, platforms and advice guides, dedicated communities, and even large language…

Text mining approaches are being used increasingly for business analytics. In particular, such approaches are now central to understanding users' feedback regarding systems delivered via online application distribution platforms such as…

Improving the accessibility and automation capabilities of mobile devices can have a significant positive impact on the daily lives of countless users. To stimulate research in this direction, we release a human-annotated dataset with…

Making technology design inclusive requires facing multiple challenges in different dimensions: the populations we work with, who we are, what interaction possibilities we consider, and what context we examine. We reflect on these…

User feedback is essential for the success of mobile apps, yet what users report and what developers need often diverge. Research shows that users often submit vague feedback and omit essential contextual details. This leads to incomplete…

Learning from human feedback has become a pivot technique in aligning large language models (LLMs) with human preferences. However, acquiring vast and premium human feedback is bottlenecked by time, labor, and human capability, resulting in…

Ruby is a widely used open-source programming language, valued for its simplicity, especially in web development. Despite its popularity, with over one million users on GitHub, little is known about the issues faced by Ruby developers. This…

In pseudonymous online fora like Reddit, the benefits of self-disclosure are often apparent to users (e.g., I can vent about my in-laws to understanding strangers), but the privacy risks are more abstract (e.g., will my partner be able to…

Mobile phones pervade our daily lives and play ever expanding roles in many contexts. Their ubiquitousness makes them pivotal in empowering disabled people. However, if no inclusive approaches are provided, it becomes a strong vehicle of…

Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…

The omnipresent nature of mobile applications (apps) in all aspects of daily lives raises the necessity of reflecting end-users values (e.g., fairness, honesty, etc.) in apps. However, there are limited considerations of end-users values in…

In the mobile app ecosystem, developers receive ad revenue by placing ads in their apps and releasing them for free. While there is evidence that users do not like ads, we do not know what are the aspects of ads that users dislike nor if…

End-users play an integral role in identifying requirements, validating software features' usefulness, locating defects, and in software product evolution in general. Their role in these activities is especially prominent in online…

Many online services, such as search engines, social media platforms, and digital marketplaces, are advertised as being available to any user, regardless of their age, gender, or other demographic factors. However, there are growing…

Recent works in recommendation systems have focused on diversity in recommendations as an important aspect of recommendation quality. In this work we argue that the post-processing algorithms aimed at only improving diversity among…

Online forums provide rich environments where users may post questions and comments about different topics. Understanding how people behave in online forums may shed light on the fundamental mechanisms by which collective thinking emerges…

As social networking takes to the mobile world, smartphone apps provide users with ever-changing ways to interact with each other. Over the past couple of years, an increasing number of apps have entered the market offering end-to-end…

In large-scale recommendation systems, the vast array of items makes it infeasible to obtain accurate user preferences for each product, resulting in a common issue of missing labels. Typically, only items previously recommended to users…

With the emergence of deep learning techniques, smartphone apps are now embedded on-device AI features for enabling advanced tasks like speech translation, to attract users and increase market competitiveness. A good interaction design is…

In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typically combine quantitative metrics from standardized…