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When the COVID-19 pandemic hit, much of life moved online. Platforms of all types reported surges of activity, and people remarked on the various important functions that online platforms suddenly fulfilled. However, researchers lack a…

计算机与社会 · 计算机科学 2023-04-24 Veniamin Veselovsky , Ashton Anderson

Today's businesses face a high pressure to innovate in order to succeed in highly competitive markets. Successful innovations, though, typically require the identification and analysis of customer needs. While traditional, established need…

计算机与社会 · 计算机科学 2021-01-18 Niklas Kühl , Gerhard Satzger

User feedback is becoming an increasingly important source of information for requirements engineering, user interface design, and software engineering in general. Nowadays, user feedback is largely available and easily accessible in social…

软件工程 · 计算机科学 2024-07-23 Walid Maalej , Volodymyr Biryuk , Jialiang Wei , Fabian Panse

The COVID-19 pandemic has birthed a wealth of information through many publicly accessible sources, such as news outlets and social media. However, gathering and understanding the content can be difficult due to inaccuracies or…

软件工程 · 计算机科学 2021-11-16 Benjamin Koh , Mojtaba Shahin , Annette Ong , Soo Ying Yeap , Priyanka Saxena , Manvendra Singh , Chunyang Chen

Context and motivation. Online user feedback is a valuable resource for requirements engineering, but its volume and noise make analysis difficult. Existing tools support individual feedback analysis tasks, but their capabilities are rarely…

软件工程 · 计算机科学 2026-01-19 Manjeshwar Aniruddh Mallya , Alessio Ferrari , Mohammad Amin Zadenoori , Jacek Dąbrowski

Requirements are elicited from the customer and other stakeholders through an iterative process of interviews, prototyping, and other interactive sessions. Then, requirements can be further extended, based on the analysis of the features of…

软件工程 · 计算机科学 2022-08-02 Alessio Ferrari , Paola Spoletini , Sourav Debnath

The ongoing COVID-19 pandemic highlights the importance of dashboards for providing critical real-time information. In order to enable people to obtain information in time and to understand complex statistical data, many developers have…

人机交互 · 计算机科学 2022-06-02 Xinyan Li , Han Wang , Chunyang Chen , John Grundy

The COVID-19 pandemic has placed a severe mental strain on people in general, and on young people in particular. Online support forums offer opportunities for peer-to-peer health support, which can ease pressure on professional and…

计算机与社会 · 计算机科学 2022-02-09 Fathima Rushda Balabaskaran , Annabel Jones-Gammon , Rebecca How , Jennifer Cole

Requirements elicitation is among the most communication-intensive activities in software engineering, yet it receives limited explicit treatment in undergraduate curricula. This paper presents a case study of an Introduction to Software…

计算工程、金融与科学 · 计算机科学 2026-04-09 Santiago Berrezueta-Guzman , Vanesa Metaj , Stefan Wagner

With the rise of social media like Twitter and distribution platforms like app stores, users have various ways to express their opinions about software products. Popular software vendors get user feedback thousandfold per day. Research has…

软件工程 · 计算机科学 2019-09-13 Christoph Stanik , Walid Maalej

This study examines the impact of the COVID-19 pandemic on information-seeking behaviors among international students, with a focus on the r/f1visa subreddit. Our study indicates a considerable rise in the number of users posting more than…

计算机与社会 · 计算机科学 2024-12-10 Chaeeun Han , Sangpil Youm , Hojeong Yoo , Sou Hyun Jang

Background: The COVID-19 pandemic has affected our society and human well-being in various ways. In this study, we investigate how the pandemic has influenced people's emotions and psychological states compared to a pre-pandemic period…

计算与语言 · 计算机科学 2023-09-19 Tian Yan , Fang Liu

During the COVID-19 pandemic, people sought information through digital news platforms. To investigate how to design these platforms to support users' needs in a crisis, we conducted a two-week diary study with 22 participants across the…

人机交互 · 计算机科学 2022-02-14 Mingrui Ray Zhang , Ashley Boone , Sara M Behbakht , Alexis Hiniker

The COVID-19 pandemic changed the way we live, work and the way we conduct research. With the restrictions of lockdowns and social distancing, various impacts were experienced by many software engineering researchers, especially whose…

App store mining has proven to be a promising technique for requirements elicitation as companies can gain valuable knowledge to maintain and evolve existing apps. However, despite first advancements in using mining techniques for…

软件工程 · 计算机科学 2019-09-26 Tahira Iqbal , Norbert Seyff , Daniel Mendez Fernández

[Context and Motivation] Online user feedback provides valuable information to support requirements engineering (RE). However, analyzing online user feedback is challenging due to its large volume and noise. Large language models (LLMs)…

软件工程 · 计算机科学 2025-10-28 Manjeshwar Aniruddh Mallya , Alessio Ferrari , Mohammad Amin Zadenoori , Jacek Dąbrowski

Most work to date on mitigating the COVID-19 pandemic is focused urgently on biomedicine and epidemiology. Yet, pandemic-related policy decisions cannot be made on health information alone. Decisions need to consider the broader impacts on…

计算机与社会 · 计算机科学 2021-01-15 Jina Suh , Eric Horvitz , Ryen W. White , Tim Althoff

The Covid-19 outbreak, beyond its tragic effects, has changed to an unprecedented extent almost every aspect of human activity throughout the world. At the same time, the pandemic has stimulated enormous amount of research by scientists…

软件工程 · 计算机科学 2020-04-22 Konstantinos Georgiou , Nikolaos Mittas , Lefteris Angelis , Alexander Chatzigeorgiou

We present a perspective on platforms for code submission and automated evaluation in the context of university teaching. Due to the COVID-19 pandemic, such platforms have become an essential asset for remote courses and a reasonable…

计算机与社会 · 计算机科学 2022-02-01 Florian Auer , Johann Frei , Dominik Müller , Frank Kramer

App store-inspired elicitation is the practice of exploring competitors' apps, to get inspiration for requirements. This activity is common among developers, but little insight is available on its practical use, advantages, and possible…

软件工程 · 计算机科学 2023-01-31 Alessio Ferrari , Paola Spoletini
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