相关论文: Democratizing Chatbot Debugging: A Computational F…
This study evaluates the effectiveness of ChatGPT, an advanced AI model for natural language processing, in identifying targeting and inappropriate language in online comments. With the increasing challenge of moderating vast volumes of…
Argumentation is a very active research field of Artificial Intelligence concerned with the representation and evaluation of arguments used in dialogues between humans and/or artificial agents. Acceptability semantics of formal…
Designing conversational user interface experience is complicated because conversation comes with many expectations. When these expectations are met, we feel the interface is natural, but once violated, we feel something is amiss. The last…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…
With the rise of individual and collaborative networks of autonomous agents, AI is deployed in more key reasoning and decision-making roles. For this reason, ethics-based audits play a pivotal role in the rapidly growing fields of AI safety…
In today's globalized world, bridging the cultural divide is more critical than ever for forging meaningful connections. The Socially-Aware Dialogue Assistant System (SADAS) is our answer to this global challenge, and it's designed to…
The research of open-domain dialog systems has been greatly prospered by neural models trained on large-scale corpora, however, such corpora often introduce various safety problems (e.g., offensive languages, biases, and toxic behaviors)…
In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…
Chatbots are used in many applications, e.g., automated agents, smart home assistants, interactive characters in online games, etc. Therefore, it is crucial to ensure they do not behave in undesired manners, providing offensive or toxic…
Automated service agents require well-structured workflows to provide consistent and accurate responses to customer queries. However, these workflows are often undocumented, and their automatic extraction from conversations remains…
The development of Open-Domain Dialogue Systems (ODS)is a trending topic due to the large number of research challenges, large societal and business impact, and advances in the underlying technology. However, the development of these kinds…
Intelligent agents such as robots are increasingly deployed in real-world, safety-critical settings. It is vital that these agents are able to explain the reasoning behind their decisions to human counterparts; however, their behavior is…
Dialogue Systems are tools designed for various practical purposes concerning human-machine interaction. These systems should be built on ethical foundations because their behavior may heavily influence a user (think especially about…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…
Evaluating the quality of open-domain chatbots has become increasingly reliant on LLMs acting as automatic judges. However, existing meta-evaluation benchmarks are static, outdated, and lacking in multilingual coverage, limiting their…
The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…
As chatbots increasingly blur the boundary between automated systems and human conversation, the foundations of trust in these systems warrant closer examination. While regulatory and policy frameworks tend to define trust in normative…
Collaborative assistants, or chatbots, are data-driven decision support systems that enable natural interaction for task completion. While they can meet critical needs in modern society, concerns about their reliability and trustworthiness…
As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…