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Emotional Support Conversation (ESC) systems aim to alleviate users' emotional difficulties and provide long-term, systematic support for emotional well-being. However, most large language model (LLM)-based ESC systems rely on predefined…

人工智能 · 计算机科学 2025-08-19 Ting Yang , Li Chen , Huimin Wang

Background Based Conversations (BBCs) have been developed to make dialogue systems generate more informative and natural responses by leveraging background knowledge. Existing methods for BBCs can be grouped into two categories:…

计算与语言 · 计算机科学 2019-06-18 Yangjun Zhang , Pengjie Ren , Maarten de Rijke

Emotional support conversation (ESC) helps reduce people's psychological stress and provide emotional value through interactive dialogues. Due to the high cost of crowdsourcing a large ESC corpus, recent attempts use large language models…

计算与语言 · 计算机科学 2025-06-23 Zhuang Chen , Yaru Cao , Guanqun Bi , Jincenzi Wu , Jinfeng Zhou , Xiyao Xiao , Si Chen , Hongning Wang , Minlie Huang

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

人工智能 · 计算机科学 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Automatic psychological counseling requires mass of professional knowledge that can be found in online counseling forums. Motivated by this, we propose K-ESConv, a novel prompt learning based knowledge injection method for emotional support…

计算与语言 · 计算机科学 2023-12-19 Wei Chen , Gang Zhao , Xiaojin Zhang , Xiang Bai , Xuanjing Huang , Zhongyu Wei

Designing emotionally intelligent conversational systems to provide comfort and advice to people experiencing distress is a compelling area of research. Recently, with advancements in large language models (LLMs), end-to-end dialogue agents…

计算与语言 · 计算机科学 2025-11-13 Chenwei Wan , Matthieu Labeau , Chloé Clavel

Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within…

计算与语言 · 计算机科学 2022-11-15 Lanrui Wang , Jiangnan Li , Zheng Lin , Fandong Meng , Chenxu Yang , Weiping Wang , Jie Zhou

Lack of external knowledge makes empathetic dialogue systems difficult to perceive implicit emotions and learn emotional interactions from limited dialogue history. To address the above problems, we propose to leverage external knowledge,…

计算与语言 · 计算机科学 2021-12-30 Qintong Li , Piji Li , Zhaochun Ren , Pengjie Ren , Zhumin Chen

Providing Emotional Support (ES) to soothe people in emotional distress is an essential capability in social interactions. Most existing researches on building ES conversation systems only considered single-turn interactions with users,…

计算与语言 · 计算机科学 2022-10-11 Yi Cheng , Wenge Liu , Wenjie Li , Jiashuo Wang , Ruihui Zhao , Bang Liu , Xiaodan Liang , Yefeng Zheng

Emotion Prediction in Conversation (EPC) aims to forecast the emotions of forthcoming utterances by utilizing preceding dialogues. Previous EPC approaches relied on simple context modeling for emotion extraction, overlooking fine-grained…

多媒体 · 计算机科学 2024-08-09 Haoxiang Shi , Ziqi Liang , Jun Yu

With the extensive accumulation of conversational data on the Internet, emotion recognition in conversations (ERC) has received increasing attention. Previous efforts of this task mainly focus on leveraging contextual and speaker-specific…

计算与语言 · 计算机科学 2023-06-28 Yinyi Wei , Shuaipeng Liu , Hailei Yan , Wei Ye , Tong Mo , Guanglu Wan

Emotion Recognition in Conversations (ERC) aims to predict the emotional state of speakers in conversations, which is essentially a text classification task. Unlike the sentence-level text classification problem, the available supervised…

计算与语言 · 计算机科学 2020-10-07 Wenxiang Jiao , Michael R. Lyu , Irwin King

Conversational Causal Emotion Entailment aims to detect causal utterances for a non-neutral targeted utterance from a conversation. In this work, we build conversations as graphs to overcome implicit contextual modelling of the original…

计算与语言 · 计算机科学 2022-05-10 Jiangnan Li , Fandong Meng , Zheng Lin , Rui Liu , Peng Fu , Yanan Cao , Weiping Wang , Jie Zhou

Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not…

计算与语言 · 计算机科学 2025-08-28 Xiaoyu Wang , Yue Zhao , Qingqing Gu , Zhonglin Jiang , Xiaokai Chen , Yong Chen , Luo Ji

Emotional Support Conversation (ESC) plays a critical role in mental health assistance by providing accessible psychological support in real-world applications. Large Language Models (LLMs) have shown strong empathetic abilities in ESC…

计算与语言 · 计算机科学 2026-04-21 Lin Zhong , Renjin Zhu , Shujuan Ma , Jinhao Cui , Lingzhi Wang , Hao Chen , Qing Liao

Knowledge editing (KE) methods offer an efficient way to modify knowledge in large language models. Current KE evaluations typically assess editing success by considering only the edited knowledge without any preceding contexts. In…

计算与语言 · 计算机科学 2025-06-03 Haewon Park , Gyubin Choi , Minjun Kim , Yohan Jo

Knowledge-grounded dialogue is a task of generating an informative response based on both discourse context and external knowledge. As we focus on better modeling the knowledge selection in the multi-turn knowledge-grounded dialogue, we…

计算与语言 · 计算机科学 2020-06-17 Byeongchang Kim , Jaewoo Ahn , Gunhee Kim

The valence analysis of speakers' utterances or written posts helps to understand the activation and variations of the emotional state throughout the conversation. More recently, the concept of Emotion Carriers (EC) has been introduced to…

计算与语言 · 计算机科学 2023-11-01 Gabriel Roccabruna , Seyed Mahed Mousavi , Giuseppe Riccardi

Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to…

计算与语言 · 计算机科学 2022-11-08 Harsh Agarwal , Keshav Bansal , Abhinav Joshi , Ashutosh Modi

Though some recent works focus on injecting sentiment knowledge into pre-trained language models, they usually design mask and reconstruction tasks in the post-training phase. In this paper, we aim to benefit from sentiment knowledge in a…

计算与语言 · 计算机科学 2022-02-25 Qinghua Zhao , Shuai Ma , Shuo Ren