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In this paper, we present a neural network based task-oriented dialogue system that can be optimized end-to-end with deep reinforcement learning (RL). The system is able to track dialogue state, interface with knowledge bases, and…

This paper presents our task-oriented dialog system UBAR which models task-oriented dialogs on a dialog session level. Specifically, UBAR is acquired by fine-tuning the large pre-trained unidirectional language model GPT-2 on the sequence…

Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant…

Recently, reinforcement learning (RL) has been applied to task-oriented dialogue systems by using latent actions to solve shortcomings of supervised learning (SL). In this paper, we propose a multi-domain task-oriented dialogue system,…

Successfully handling context is essential for any dialog understanding task. This context maybe be conversational (relying on previous user queries or system responses), visual (relying on what the user sees, for example, on their screen),…

Task-Oriented Dialogue (TOD) systems are designed to carry out specific tasks by tracking dialogue states and generating appropriate responses to help users achieve defined goals. Recently, end-to-end dialogue models pre-trained based on…

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs…

The recent development of language models has shown promising results by achieving state-of-the-art performance on various natural language tasks by fine-tuning pretrained models. In task-oriented dialogue (ToD) systems, language models can…

We present a novel end-to-end trainable neural network model for task-oriented dialog systems. The model is able to track dialog state, issue API calls to knowledge base (KB), and incorporate structured KB query results into system…

Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of…

Task-oriented dialogue (TOD) system is designed to accomplish user-defined tasks through dialogues. The TOD system has progressed towards end-to-end modeling by leveraging pre-trained large language models. Fine-tuning the pre-trained…

In multi-turn dialog, utterances do not always take the full form of sentences \cite{Carbonell1983DiscoursePA}, which naturally makes understanding the dialog context more difficult. However, it is essential to fully grasp the dialog…

For each goal-oriented dialog task of interest, large amounts of data need to be collected for end-to-end learning of a neural dialog system. Collecting that data is a costly and time-consuming process. Instead, we show that we can use only…

End-to-end multi-task dialogue systems are usually designed with separate modules for the dialogue pipeline. Among these, the policy module is essential for deciding what to do in response to user input. This policy is trained by…

Dialogue systems benefit greatly from optimizing on detailed annotations, such as transcribed utterances, internal dialogue state representations and dialogue act labels. However, collecting these annotations is expensive and…

Multi-party dialogue machine reading comprehension (MRC) raises an even more challenging understanding goal on dialogue with more than two involved speakers, compared with the traditional plain passage style MRC. To accurately perform the…

Dialogue data in real scenarios tend to be sparsely available, rendering data-starved end-to-end dialogue systems trained inadequately. We discover that data utilization efficiency in low-resource scenarios can be enhanced by mining…

Dialogue policy optimization often obtains feedback until task completion in task-oriented dialogue systems. This is insufficient for training intermediate dialogue turns since supervision signals (or rewards) are only provided at the end…

Response generation for task-oriented dialogues involves two basic components: dialogue planning and surface realization. These two components, however, have a discrepancy in their objectives, i.e., task completion and language quality. To…

In dialogue systems, utterances with similar semantics may have distinctive emotions under different contexts. Therefore, modeling long-range contextual emotional relationships with speaker dependency plays a crucial part in dialogue…