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While the English virtual assistants have achieved exciting performance with an enormous amount of training resources, the needs of non-English-speakers have not been satisfied well. Up to Dec 2021, Alexa, one of the most popular smart…

Large language models (LLMs) are increasingly seen as assistants, copilots, and consultants, capable of supporting a wide range of tasks through natural conversation. However, most systems remain constrained by a linear request-response…

In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural…

The Open Data movement promotes the free distribution of data. More and more companies and governmental organizations are making their data available online following the Open Data philosophy, resulting in a growing market of technologies…

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

There is growing interest in exploring user simulation as an alternative to gathering and scoring real user-chatbot interactions for AI chatbot evaluation. For this purpose, it is important to ensure the realism of the simulation, i.e., the…

Recent research in dialogue systems and corpora has focused on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users accomplish specific tasks, while open-domain systems aim to create…

Dialogue benchmarks are crucial in training and evaluating chatbots engaging in domain-specific conversations. Knowledge graphs (KGs) represent semantically rich and well-organized data spanning various domains, such as DBLP, DBpedia, and…

Automated interviewers and chatbots are common in research, recruitment, customer service, and education. Many existing systems use fixed question lists, strict rules, and limited personalization, leading to repeated conversations that…

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with…

This study investigates the capacity of Large Language Models (LLMs) to infer the Big Five personality traits from free-form user interactions. The results demonstrate that a chatbot powered by GPT-4 can infer personality with moderate…

Agent Skill framework, now widely and officially supported by major players such as GitHub Copilot, LangChain, and OpenAI, performs especially well with proprietary models by improving context engineering, reducing hallucinations, and…

We tackle the challenge of building real-world multimodal assistants for complex real-world tasks. We describe the practicalities and challenges of developing and deploying GRILLBot, a leading (first and second prize winning in 2022 and…

The manual modeling of complex systems is a daunting task; and although a plethora of methods exist that mitigate this issue, the problem remains very difficult. Recent advances in generative AI have allowed the creation of general-purpose…

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for…

Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative…

Many organisations pursue digital transformation to enhance operational efficiency, reduce manual efforts, and optimise processes by automation and digital tools. To achieve this, a comprehensive understanding of their unique needs is…

The application of Deep Learning and Natural Language based ChatBots are growing rapidly in recent years. They are used in many fields like customer support, reservation system and as personal assistant. The Enterprises are using such…

Recently emerged intelligent assistants on smartphones and home electronics (e.g., Siri and Alexa) can be seen as novel hybrids of domain-specific task-oriented spoken dialogue systems and open-domain non-task-oriented ones. To realize such…

The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can…