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There has been an increased focus on creating conversational open-domain dialogue systems in the spoken dialogue community. Unlike traditional dialogue systems, these conversational systems cannot assume any specific information need or…

计算与语言 · 计算机科学 2023-03-10 Kevin K. Bowden , Marilyn Walker

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

人机交互 · 计算机科学 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

The rapid evolution of large language models (LLMs) has transformed conversational agents, enabling complex human-machine interactions. However, evaluation frameworks often focus on single tasks, failing to capture the dynamic nature of…

计算与语言 · 计算机科学 2025-02-10 Pietro Alessandro Aluffi , Patrick Zietkiewicz , Marya Bazzi , Matt Arderne , Vladimirs Murevics

Aligning large language models (LLMs) with human preferences has proven to drastically improve usability and has driven rapid adoption as demonstrated by ChatGPT. Alignment techniques such as supervised fine-tuning (SFT) and reinforcement…

Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural…

计算与语言 · 计算机科学 2018-06-05 Vladimir Ilievski

Recent open-domain dialogue models have brought numerous breakthroughs. However, building a chat system is not scalable since it often requires a considerable volume of human-human dialogue data, especially when enforcing features such as…

计算与语言 · 计算机科学 2022-05-03 Sanghwan Bae , Donghyun Kwak , Sungdong Kim , Donghoon Ham , Soyoung Kang , Sang-Woo Lee , Woomyoung Park

Natural language dialogue systems raise great attention recently. As many dialogue models are data-driven, high-quality datasets are essential to these systems. In this paper, we introduce Pchatbot, a large-scale dialogue dataset that…

计算与语言 · 计算机科学 2021-06-01 Hongjin Qian , Xiaohe Li , Hanxun Zhong , Yu Guo , Yueyuan Ma , Yutao Zhu , Zhanliang Liu , Zhicheng Dou , Ji-Rong Wen

Large language models (LLMs) excel in open domains but struggle in specialized settings with limited data and evolving knowledge. Existing domain adaptation practices rely heavily on manual trial-and-error processes, incur significant…

机器学习 · 计算机科学 2026-03-10 Sidharth Sinha , Anson Bastos , Xuchao Zhang , Akshay Nambi , Chetan Bansal , Saravan Rajmohan

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

计算机与社会 · 计算机科学 2024-02-28 Rahime Belen Saglam , Jason R. C. Nurse , Lisa Sugiura

Interactions with virtual assistants typically start with a trigger phrase followed by a command. In this work, we explore the possibility of making these interactions more natural by eliminating the need for a trigger phrase. Our goal is…

On-device AI agents offer the potential for personalized, low-latency assistance, but their deployment is fundamentally constrained by limited memory capacity, which restricts usable context. This reduced practical context window creates a…

人工智能 · 计算机科学 2025-11-25 Sanidhya Vijayvargiya , Rahul Lokesh

Encoder-decoder based neural architectures serve as the basis of state-of-the-art approaches in end-to-end open domain dialog systems. Since most of such systems are trained with a maximum likelihood~(MLE) objective they suffer from issues…

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

人工智能 · 计算机科学 2018-03-28 Biplav Srivastava

Learning from human feedback has become a pivot technique in aligning large language models (LLMs) with human preferences. However, acquiring vast and premium human feedback is bottlenecked by time, labor, and human capability, resulting in…

计算与语言 · 计算机科学 2024-07-17 Ganqu Cui , Lifan Yuan , Ning Ding , Guanming Yao , Bingxiang He , Wei Zhu , Yuan Ni , Guotong Xie , Ruobing Xie , Yankai Lin , Zhiyuan Liu , Maosong Sun

Recent advances in large language models (LLMs) have led to the development of powerful AI chatbots capable of engaging in natural and human-like conversations. However, these chatbots can be potentially harmful, exhibiting manipulative,…

人工智能 · 计算机科学 2023-04-04 Baihan Lin , Djallel Bouneffouf , Guillermo Cecchi , Kush R. Varshney

The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…

机器学习 · 计算机科学 2025-02-04 Zenon Lamprou , Yashar Moshfeghi

We apply sequence-to-sequence model to mitigate the impact of speech recognition errors on open domain end-to-end dialog generation. We cast the task as a domain adaptation problem where ASR transcriptions and original text are in two…

计算与语言 · 计算机科学 2017-12-05 Pin-Jung Chen , I-Hung Hsu , Yi-Yao Huang , Hung-Yi Lee

Digital assistants have become ubiquitous in e-commerce applications, following the recent advancements in Information Retrieval (IR), Natural Language Processing (NLP) and Generative Artificial Intelligence (AI). However, customers are…

计算与语言 · 计算机科学 2024-05-06 Nikhita Vedula , Oleg Rokhlenko , Shervin Malmasi

Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to…

人机交互 · 计算机科学 2024-01-24 Ana Paula Chaves , Marco Aurelio Gerosa

The ubiquitous nature of chatbots and their interaction with users generate an enormous amount of data. Can we improve chatbots using this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is…

计算与语言 · 计算机科学 2020-10-16 Makesh Narsimhan Sreedhar , Kun Ni , Siva Reddy