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Human expectations arise from their understanding of others and the world. In the context of human-AI interaction, this understanding may not align with reality, leading to the AI agent failing to meet expectations and compromising team…

机器人学 · 计算机科学 2024-04-01 Akkamahadevi Hanni , Andrew Boateng , Yu Zhang

Counterfactual explanations are a popular type of explanation for making the outcomes of a decision making system transparent to the user. Counterfactual explanations tell the user what to do in order to change the outcome of the system in…

机器学习 · 计算机科学 2022-11-29 André Artelt , Barbara Hammer

Explainable recommendation systems leverage transparent reasoning to foster user trust and improve decision-making processes. Current approaches typically decouple recommendation generation from explanation creation, violating causal…

人工智能 · 计算机科学 2025-03-12 Guanrong Li , Haolin Yang , Xinyu Liu , Zhen Wu , Xinyu Dai

As we increasingly delegate important decisions to intelligent systems, it is essential that users understand how algorithmic decisions are made. Prior work has often taken a technocentric approach to transparency. In contrast, we explore…

人机交互 · 计算机科学 2018-11-07 Aaron Springer , Steve Whittaker

In the context of AI-based decision support systems, explanations can help users to judge when to trust the AI's suggestion, and when to question it. In this way, human oversight can prevent AI errors and biased decision-making. However,…

人机交互 · 计算机科学 2025-08-12 Laura Spillner , Rachel Ringe , Robert Porzel , Rainer Malaka

Patients increasingly rely on online reviews when choosing healthcare providers, yet the sheer volume of these reviews can hinder effective decision-making. This paper summarises a mixed-methods study aimed at evaluating a proposed…

计算机与社会 · 计算机科学 2026-03-03 Eman Alamoudi , Ellis Solaiman

To bring robots into human everyday life, their capacity for social interaction must increase. One way for robots to acquire social skills is by assigning them the concept of identity. This research focuses on the concept of…

机器人学 · 计算机科学 2024-05-24 Amar Halilovic , Senka Krivic

Counterfactual explanations are increasingly used as an Explainable Artificial Intelligence (XAI) technique to provide stakeholders of complex machine learning algorithms with explanations for data-driven decisions. The popularity of…

人工智能 · 计算机科学 2023-04-26 Dieter Brughmans , Lissa Melis , David Martens

Robot failures in human-centered environments are inevitable. Therefore, the ability of robots to explain such failures is paramount for interacting with humans to increase trust and transparency. To achieve this skill, the main challenges…

机器人学 · 计算机科学 2023-03-21 Maximilian Diehl , Karinne Ramirez-Amaro

As AI becomes an integral part of our lives, the development of explainable AI, embodied in the decision-making process of an AI or robotic agent, becomes imperative. For a robotic teammate, the ability to generate explanations to justify…

人工智能 · 计算机科学 2020-09-01 Mehrdad Zakershahrak , Ze Gong , Nikhillesh Sadassivam , Yu Zhang

In complex tasks where the reward function is not straightforward and consists of a set of objectives, multiple reinforcement learning (RL) policies that perform task adequately, but employ different strategies can be trained by adjusting…

人工智能 · 计算机科学 2021-12-20 Jasmina Gajcin , Rahul Nair , Tejaswini Pedapati , Radu Marinescu , Elizabeth Daly , Ivana Dusparic

Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called…

信息检索 · 计算机科学 2020-09-15 Yongfeng Zhang , Xu Chen

Explaining firm decisions made by algorithms in customer-facing applications is increasingly required by regulators and expected by customers. While the emerging field of Explainable Artificial Intelligence (XAI) has mainly focused on…

人机交互 · 计算机科学 2021-07-07 Yanou Ramon , Tom Vermeire , Olivier Toubia , David Martens , Theodoros Evgeniou

Uncertainties in the real world mean that is impossible for system designers to anticipate and explicitly design for all scenarios that a robot might encounter. Thus, robots designed like this are fragile and fail outside of…

机器人学 · 计算机科学 2023-10-02 Ricardo Cannizzaro , Jonathan Routley , Lars Kunze

Explainable NLP techniques primarily explain by answering "Which tokens in the input are responsible for this prediction?''. We argue that for NLP models that make predictions by comparing two input texts, it is more useful to explain by…

计算与语言 · 计算机科学 2023-12-05 Eleftheria Briakou , Navita Goyal , Marine Carpuat

Counterfactual explanations study what should have changed in order to get an alternative result, enabling end-users to understand machine learning mechanisms with counterexamples. Actionability is defined as the ability to transform the…

人工智能 · 计算机科学 2025-08-05 Enrique Valero-Leal , Pedro Larrañaga , Concha Bielza

Research in cognitive psychology has established that whether people prefer simpler explanations to complex ones is context dependent, but the question of `simple vs. complex' becomes critical when an artificial agent seeks to explain its…

人机交互 · 计算机科学 2024-03-20 Michelle Blom , Ronal Singh , Tim Miller , Liz Sonenberg , Kerry Trentelman , Adam Saulwick

A robot's appearance is a known factor influencing user's mental model and human-robot interaction, that has not been studied in the context of its influence in expected robot explanations. In this study, we investigate whether and to what…

机器人学 · 计算机科学 2025-12-15 Hana Kopecka , Jose Such

In this paper, we adopt constrastive explanations within an end-user application for temporal planning of smart homes. In this application, users have requirements on the execution of appliance tasks, pay for energy according to dynamic…

人工智能 · 计算机科学 2024-09-23 Xiaowei Liu , Kevin McAreavey , Weiru Liu

Algorithmic support systems often return optimal solutions that are hard to understand. Effective human-algorithm collaboration, however, requires interpretability. When machine solutions are equally optimal, humans must select one, but a…

人机交互 · 计算机科学 2026-03-11 Dominik Pegler , Frank Jäkel , David Steyrl , Frank Scharnowski , Filip Melinscak