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Human communication is commonly represented as a temporal social network, and evaluated in terms of its uniqueness. We propose a set of new entropy-based measures for human communication dynamics represented within the temporal social…

Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…

Hashtags in online social networks have gained tremendous popularity during the past five years. The resulting large quantity of data has provided a new lens into modern society. Previously, researchers mainly rely on data collected from…

Personalized AI agents rely on access to a user's digital footprint, which often includes sensitive data from private emails, chats and purchase histories. Yet this access creates a fundamental societal and privacy risk: systems lacking…

The emergence of crowdsourced data has significantly reshaped social science, enabling extensive exploration of collective human actions, viewpoints, and societal dynamics. However, ensuring safe, fair, and reliable participation remains a…

An integral part of seamless human-human communication is engagement, the process by which two or more participants establish, maintain, and end their perceived connection. Therefore, to develop successful human-centered human-machine…

Robot-moderated group discussions have the potential to facilitate engaging and productive interactions among human participants. Previous work on topic management in conversational agents has predominantly focused on human engagement and…

End-to-end task-oriented dialog models have achieved promising performance on collaborative tasks where users willingly coordinate with the system to complete a given task. While in non-collaborative settings, for example, negotiation and…

The overall objective of 'social' dialogue systems is to support engaging, entertaining, and lengthy conversations on a wide variety of topics, including social chit-chat. Apart from raw dialogue data, user-provided ratings are the most…

The increasing availability of time --and space-- resolved data describing human activities and interactions gives insights into both static and dynamic properties of human behavior. In practice, nevertheless, real-world datasets can often…

People nowadays express their opinions in online spaces, using different forms of interactions such as posting, sharing and discussing with one another. How do these digital traces change in response to events happening in the real world?…

Cyber-security analysts face an increasingly large number of alerts received on any given day. This is mainly due to the low precision of many existing methods to detect threats, producing a substantial number of false positives. Usually,…

In this work, we present a novel quantification of conflict in online discussion. Unlike previous studies on conflict dynamics, which model conflict as a binary phenomenon, our measure is continuous-valued, which we validate with manually…

In recent years, reports and anecdotal evidence pointing at the role of WhatsApp in a variety of events, ranging from elections to collective violence, have emerged. While academic research should examine the validity of these claims,…

In recent years, insider threats and attacks have been increasing in terms of frequency and cost to the corporate business. The utilization of end-to-end encrypted instant messaging applications (WhatsApp, Telegram, VPN) by malicious…

The past two decades have seen an upsurge of interest in the collective behaviors of complex systems composed of many agents entrained to each other and to external events. In this paper, we extend concepts of entrainment to the dynamics of…

This paper aims to quantitatively evaluate the performance of ChatGPT, an interactive large language model, on inter-sentential relations such as temporal relations, causal relations, and discourse relations. Given ChatGPT's promising…

Tracking and collecting fast-evolving online discussions provides vast data for studying social media usage and its role in people's public lives. However, collecting social media data using a static set of keywords fails to satisfy the…

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

The pervasive use of social media has grown to over two billion users to date, and is commonly utilized as a means to share information and shape world events. Evidence suggests that passive social media usage (i.e., viewing without taking…