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Acquiring accurate summarization and sentiment from user reviews is an essential component of modern e-commerce platforms. Review summarization aims at generating a concise summary that describes the key opinions and sentiment of a review,…

计算与语言 · 计算机科学 2021-02-03 Hou Pong Chan , Wang Chen , Irwin King

Maintenance is a dominant component of software cost, and localizing reported defects is a significant component of maintenance. We propose a scalable approach that leverages the natural language present in both defect reports and source…

软件工程 · 计算机科学 2012-11-14 Zachary P. Fry , Westley Weimer

Just as user preferences change with time, item reviews also reflect those same preference changes. In a nutshell, if one is to sequentially incorporate review content knowledge into recommender systems, one is naturally led to dynamical…

信息检索 · 计算机科学 2022-03-23 Kostadin Cvejoski , Ramses J. Sanchez , Christian Bauckhage , Cesar Ojeda

Mobile operating systems (OS) are frequently updated, but such updates can unintentionally degrade user experience by introducing performance regressions. Existing detection techniques often rely on system-level metrics (e.g., CPU or memory…

软件工程 · 计算机科学 2025-09-23 Wei Liu , Yi Wen Heng , Feng Lin , Tse-Hsun , Chen , Ahmed E. Hassan

Software visualization approaches for code reviews are often implemented as standalone applications, which use static code analysis. The goal is to visualize the structural changes introduced by a pull / merge request to facilitate the…

软件工程 · 计算机科学 2024-08-16 Alexander Krause-Glau , Lukas Damerau , Malte Hansen , Wilhelm Hasselbring

It is known that user-centered approaches to requirements engineering in general lead to a better suited product for the end-users. LLM4RE provides promising approaches to support the requirements elicitation process (e.g. classification of…

软件工程 · 计算机科学 2026-05-14 Cedric Wellhausen , Laura Reinhardt , Kurt Schneider

Enterprises are always on the lookout for tools that analyze end-users perspectives on their products. In particular, app reviews have been assessed as useful for guiding improvement efforts and software evolution, however, developers find…

Interpreting the performance results of models that attempt to realize user behavior in platforms that employ recommenders is a big challenge that researchers and practitioners continue to face. Although current evaluation tools possess the…

信息检索 · 计算机科学 2022-07-20 Wissam Al Jurdi , Jacques Bou Abdo , Jacques Demerjian , Abdallah Makhoul

$\textbf{Context}$: The release planning of mobile apps has become an area of active research, with most studies centering on app analysis through release notes in the Apple App Store and tracking user reviews via issue trackers. However,…

软件工程 · 计算机科学 2023-05-16 Tianyang Liu , Chong Wang , Kun Huang , Peng Liang , Beiqi Zhang , Maya Daneva , Marten van Sinderen

Modern Code Review (MCR) is the process of reviewing new code changes that need to be merged with an existing codebase. As a developer, one may receive many code review requests every day, i.e., the review requests need to be prioritised.…

软件工程 · 计算机科学 2021-02-12 Nishrith Saini , Ricardo Britto

A new form of caching, namely application-level caching, has been recently employed in web applications to improve their performance and increase scalability. It consists of the insertion of caching logic into the application base code to…

软件工程 · 计算机科学 2020-11-03 Jhonny Mertz , Ingrid Nunes

As customer feedback becomes increasingly central to strategic growth, the ability to derive actionable insights from unstructured reviews is essential. While traditional AI-driven systems excel at predicting user preferences, far less work…

Text mining approaches are being used increasingly for business analytics. In particular, such approaches are now central to understanding users' feedback regarding systems delivered via online application distribution platforms such as…

软件工程 · 计算机科学 2021-03-30 Chan Won Lee , Sherlock A. Licorish , Bastin Tony Roy Savarimuthu , Stephen G. MacDonell

With the proliferation of the e-commerce industry, analyzing customer feedback is becoming indispensable to a service provider. In recent days, it can be noticed that customers upload the purchased product images with their review scores.…

计算机视觉与模式识别 · 计算机科学 2022-07-21 Chandranath Adak , Soumi Chattopadhyay , Muhammad Saqib

Data mining can be evaluated as a strategic tool to determine the customer profiles in order to learn customer expectations and requirements. Airline customers have different characteristics and if passenger reviews about their trip…

社会与信息网络 · 计算机科学 2015-12-14 Ibrahim Yakut , Tugba Turkoglu , Fikriye Yakut

Exploring the tremendous amount of data efficiently to make a decision, similar to answering a complicated question, is challenging with many real-world application scenarios. In this context, automatic summarization has substantial…

人工智能 · 计算机科学 2021-12-21 Samira Ghodratnama , Mehrdad Zakershahrak , Fariborz Sobhanmanesh

Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them.…

信息检索 · 计算机科学 2021-01-15 Guang-Neng Hu , Xin-Yu Dai

Past work that improves document-level sentiment analysis by encoding user and product information has been limited to considering only the text of the current review. We investigate incorporating additional review text available at the…

计算与语言 · 计算机科学 2020-11-19 Chenyang Lyu , Jennifer Foster , Yvette Graham

Mobile apps are becoming an integral part of people's daily life by providing various functionalities, such as messaging and gaming. App developers try their best to ensure user experience during app development and maintenance to improve…

软件工程 · 计算机科学 2022-09-27 Weizhe Zhang , Wenchao Gu , Cuiyun Gao , Michael R. Lyu

Usability describes quality attributes of application user interfaces that determine how effectively users can interact with them. Traditional usability evaluation methods require considerable expertise and resources, which can be…

软件工程 · 计算机科学 2026-04-29 Sebastian Lubos , Alexander Felfernig , Damian Garber , Viet-Man Le , Manuel Henrich