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Automated content moderation has long been used to help identify and filter undesired user-generated content online. But such systems have a history of incorrectly flagging content by and about marginalized identities for removal.…

To meet the demands of content moderation, online platforms have resorted to automated systems. Newer forms of real-time engagement($\textit{e.g.}$, users commenting on live streams) on platforms like Twitch exert additional pressures on…

计算与语言 · 计算机科学 2025-06-11 Prarabdh Shukla , Wei Yin Chong , Yash Patel , Brennan Schaffner , Danish Pruthi , Arjun Bhagoji

The advent of social media in recent years has fed into some highly undesirable phenomena such as proliferation of offensive language, hate speech, sexist remarks, etc. on the Internet. In light of this, there have been several efforts to…

计算与语言 · 计算机科学 2018-09-05 Pushkar Mishra , Helen Yannakoudakis , Ekaterina Shutova

The proliferation of abusive language in online communications has posed significant risks to the health and wellbeing of individuals and communities. The growing concern regarding online abuse and its consequences necessitates methods for…

计算与语言 · 计算机科学 2025-04-25 Samaneh Hosseini Moghaddam , Kelly Lyons , Cheryl Regehr , Vivek Goel , Kaitlyn Regehr

The digital age has expanded social media and online forums, allowing free expression for nearly 45% of the global population. Yet, it has also fueled online harassment, bullying, and harmful behaviors like hate speech and toxic comments…

计算与语言 · 计算机科学 2026-03-12 Vuong M. Ngo , Cach N. Dang , Kien V. Nguyen , Mark Roantree

Though detection systems have been developed to identify obscene content such as pornography and violence, artificial intelligence is simply not good enough to fully automate this task yet. Due to the need for manual verification, social…

人机交互 · 计算机科学 2020-01-07 Brandon Dang , Martin J. Riedl , Matthew Lease

Dialog evaluation is a challenging problem, especially for non task-oriented dialogs where conversational success is not well-defined. We propose to evaluate dialog quality using topic-based metrics that describe the ability of a…

计算与语言 · 计算机科学 2018-01-12 Fenfei Guo , Angeliki Metallinou , Chandra Khatri , Anirudh Raju , Anu Venkatesh , Ashwin Ram

Effective content moderation systems require explicit classification criteria, yet online communities like subreddits often operate with diverse, implicit standards. This work introduces a novel approach to identify and extract these…

计算与语言 · 计算机科学 2025-09-04 Youngwoo Kim , Himanshu Beniwal , Steven L. Johnson , Thomas Hartvigsen

Accurate prediction of conversation topics can be a valuable signal for creating coherent and engaging dialog systems. In this work, we focus on context-aware topic classification methods for identifying topics in free-form human-chatbot…

Content moderation research has recently made significant advances, but remains limited in serving the majority of the world's languages due to the lack of resources, leaving millions of vulnerable users to online hostility. This work…

计算与语言 · 计算机科学 2025-10-28 Fitsum Gaim , Hoyun Song , Huije Lee , Changgeon Ko , Eui Jun Hwang , Jong C. Park

Abusive language is a massive problem in online social platforms. Existing abusive language detection techniques are particularly ill-suited to comments containing heterogeneous abusive language patterns, i.e., both abusive and non-abusive…

计算与语言 · 计算机科学 2021-05-25 Hongyu Gong , Alberto Valido , Katherine M. Ingram , Giulia Fanti , Suma Bhat , Dorothy L. Espelage

Condescending language use is caustic; it can bring dialogues to an end and bifurcate communities. Thus, systems for condescension detection could have a large positive impact. A challenge here is that condescension is often impossible to…

计算与语言 · 计算机科学 2019-09-26 Zijian Wang , Christopher Potts

User-generated content (UGC) on social media platforms is vulnerable to incitements and manipulations, necessitating effective regulations. To address these challenges, those platforms often deploy automated content moderators tasked with…

机器学习 · 计算机科学 2025-07-29 Saba Ahmadi , Avrim Blum , Haifeng Xu , Fan Yao

Accurate automatic evaluation metrics for open-domain dialogs are in high demand. Existing model-based metrics for system response evaluation are trained on human annotated data, which is cumbersome to collect. In this work, we propose to…

计算与语言 · 计算机科学 2022-03-29 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

Among the topics discussed in Social Media, some lead to controversy. A number of recent studies have focused on the problem of identifying controversy in social media mostly based on the analysis of textual content or rely on global…

社会与信息网络 · 计算机科学 2017-03-16 Mauro Coletto , Kiran Garimella , Aristides Gionis , Claudio Lucchese

Automatically detecting inappropriate content can be a difficult NLP task, requiring understanding context and innuendo, not just identifying specific keywords. Due to the large quantity of online user-generated content, automatic detection…

计算与语言 · 计算机科学 2016-08-12 Stefania Raimondo , Frank Rudzicz

One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks. In this work, we introduce the task of predicting from the very start of a conversation whether it will…

The context-dependent nature of online aggression makes annotating large collections of data extremely difficult. Previously studied datasets in abusive language detection have been insufficient in size to efficiently train deep learning…

计算与语言 · 计算机科学 2018-08-31 Younghun Lee , Seunghyun Yoon , Kyomin Jung

High-stakes applications rely on combining Artificial Intelligence (AI) and humans for responsive and reliable decision making. For example, content moderation in social media platforms often employs an AI-human pipeline to promptly remove…

机器学习 · 计算机科学 2025-08-14 Thodoris Lykouris , Wentao Weng

Content moderation (removing or limiting the distribution of posts based on their contents) is one tool social networks use to fight problems such as harassment and disinformation. Manually screening all content is usually impractical given…

信息检索 · 计算机科学 2021-08-31 Eugene Yang , David D. Lewis , Ophir Frieder