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With the maturity and popularity of dialogue systems, detecting user's unknown intent in dialogue systems has become an important task. It is also one of the most challenging tasks since we can hardly get examples, prior knowledge or the…

计算与语言 · 计算机科学 2020-03-26 Ting-En Lin , Hua Xu

This paper proposes a user semantic intent modeling algorithm based on Capsule Networks to address the problem of insufficient accuracy in intent recognition for human-computer interaction. The method represents semantic features in input…

计算与语言 · 计算机科学 2025-07-02 Shixiao Wang , Yifan Zhuang , Runsheng Zhang , Zhijun Song

Unknown intent detection aims to identify the out-of-distribution (OOD) utterance whose intent has never appeared in the training set. In this paper, we propose using energy scores for this task as the energy score is theoretically aligned…

计算与语言 · 计算机科学 2021-07-28 Yawen Ouyang , Jiasheng Ye , Yu Chen , Xinyu Dai , Shujian Huang , Jiajun Chen

There are several dialog frameworks which allow manual specification of intents and rule based dialog flow. The rule based framework provides good control to dialog designers at the expense of being more time consuming and laborious. The…

计算与语言 · 计算机科学 2017-10-31 Dhiraj Madan , Sachindra Joshi

Open intent detection, a crucial aspect of natural language understanding, involves the identification of previously unseen intents in user-generated text. Despite the progress made in this field, challenges persist in handling new…

计算与语言 · 计算机科学 2023-08-28 Yihao Fang , Xianzhi Li , Stephen W. Thomas , Xiaodan Zhu

The emergence of multi-agent systems introduces novel moderation challenges that extend beyond content filtering. Agents with malicious intent may contribute harmful content that appears benign to evade content-based moderation, while…

人工智能 · 计算机科学 2026-05-15 Ali Al-Lawati , Nafis Tripto , Abolfazl Ansari , Jason Lucas , Suhang Wang , Dongwon Lee

Understanding a user's query intent behind a search is critical for modern search engine success. Accurate query intent prediction allows the search engine to better serve the user's need by rendering results from more relevant categories.…

计算与语言 · 计算机科学 2020-08-19 Xiaowei Liu , Weiwei Guo , Huiji Gao , Bo Long

Current language model-driven agents often lack mechanisms for effective user participation, which is crucial given the vagueness commonly found in user instructions. Although adept at devising strategies and performing tasks, these agents…

计算与语言 · 计算机科学 2024-02-16 Cheng Qian , Bingxiang He , Zhong Zhuang , Jia Deng , Yujia Qin , Xin Cong , Zhong Zhang , Jie Zhou , Yankai Lin , Zhiyuan Liu , Maosong Sun

Real-life applications, heavily relying on machine learning, such as dialog systems, demand out-of-domain detection methods. Intent classification models should be equipped with a mechanism to distinguish seen intents from unseen ones so…

计算与语言 · 计算机科学 2022-05-24 Alexander Podolskiy , Dmitry Lipin , Andrey Bout , Ekaterina Artemova , Irina Piontkovskaya

Text matching systems have become a fundamental service in most searching platforms. For instance, they are responsible for matching user queries to relevant candidate items, or rewriting the user-input query to a pre-selected…

计算与语言 · 计算机科学 2024-02-13 Mingzhe Li , Xiuying Chen , Jing Xiang , Qishen Zhang , Changsheng Ma , Chenchen Dai , Jinxiong Chang , Zhongyi Liu , Guannan Zhang

Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…

计算与语言 · 计算机科学 2022-12-08 Sahar Moradizeyveh

Multifarious intent detection predictors are developed for different languages, including English, Chinese and French, however, the field remains underdeveloped for Urdu, the 10th most spoken language. In the realm of well-known languages,…

计算与语言 · 计算机科学 2025-05-14 Faiza Hassan , Summra Saleem , Kashif Javed , Muhammad Nabeel Asim , Abdur Rehman , Andreas Dengel

Out-of-scope (OOS) intent detection is a critical challenge in task-oriented dialogue systems (TODS), as it ensures robustness to unseen and ambiguous queries. In this work, we propose a novel but simple modular framework that combines…

计算与语言 · 计算机科学 2025-07-03 Álvaro Zaera , Diana Nicoleta Popa , Ivan Sekulic , Paolo Rosso

Intent Detection and Slot Filling are two pillar tasks in Spoken Natural Language Understanding. Common approaches adopt joint Deep Learning architectures in attention-based recurrent frameworks. In this work, we aim at exploiting the…

计算与语言 · 计算机科学 2019-07-08 Giuseppe Castellucci , Valentina Bellomaria , Andrea Favalli , Raniero Romagnoli

The term "Code Mixed" refers to the use of more than one language in the same text. This phenomenon is predominantly observed on social media platforms, with an increasing amount of adaptation as time goes on. It is critical to detect…

计算与语言 · 计算机科学 2023-05-29 Aryan Patil , Varad Patwardhan , Abhishek Phaltankar , Gauri Takawane , Raviraj Joshi

The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances.…

计算与语言 · 计算机科学 2023-10-17 Yu-Chien Tang , Wei-Yao Wang , An-Zi Yen , Wen-Chih Peng

In the recent past, social media platforms have helped people in connecting and communicating to a wider audience. But this has also led to a drastic increase in cyberbullying. It is essential to detect and curb hate speech to keep the…

计算与语言 · 计算机科学 2021-11-02 Ravindra Nayak , Raviraj Joshi

In conversational search systems, a key component is to determine and clarify the intent behind complex queries. We view intent clarification in light of the exploratory search paradigm, where users, through an iterative, evolving process…

信息检索 · 计算机科学 2026-03-09 Maik Larooij

Intent detection and slot filling are two main tasks for building a spoken language understanding (SLU) system. The two tasks are closely tied and the slots often highly depend on the intent. In this paper, we propose a novel framework for…

计算与语言 · 计算机科学 2019-09-06 Libo Qin , Wanxiang Che , Yangming Li , Haoyang Wen , Ting Liu

In the last few years, emotion detection in social-media text has become a popular problem due to its wide ranging application in better understanding the consumers, in psychology, in aiding human interaction with computers, designing smart…

计算与语言 · 计算机科学 2021-03-02 Anshul Wadhawan , Akshita Aggarwal