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In this article, we present CuentosIE (TalesEI: chatbot of tales with a message to develop Emotional Intelligence), an educational chatbot on emotions that also provides teachers and psychologists with a tool to monitor their…

Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing,…

This technical report explores the ability of ChatGPT in recognizing emotions from text, which can be the basis of various applications like interactive chatbots, data annotation, and mental health analysis. While prior research has shown…

Multimodal sentiment analysis has attracted increasing attention and lots of models have been proposed. However, the performance of the state-of-the-art models decreases sharply when they are deployed in the real world. We find that the…

Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI…

ChatGPT, a software seeking to simulate human conversational abilities, is attracting increasing attention. It is sometimes portrayed as a groundbreaking productivity aid, including for creative work. In this paper, we run an experiment to…

Emotion is well-recognized as a distinguished symbol of human beings, and it plays a crucial role in our daily lives. Existing vision-based or sensor-based solutions are either obstructive to use or rely on specialized hardware, hindering…

Innovations in interaction design are increasingly driven by progress in machine learning fields. Automatic speech emotion recognition (SER) is such an example field on the rise, creating well performing models, which typically take as…

Computer-mediated communication has become more important than face-to-face communication in many contexts. Tracking emotional dynamics in chat conversations can enhance communication, improve services, and support well-being in various…

Human beings have rich ways of emotional expressions, including facial action, voice, and natural languages. Due to the diversity and complexity of different individuals, the emotions expressed by various modalities may be semantically…

Sentiment analysis has various application scenarios in software engineering (SE), such as detecting developers' emotions in commit messages and identifying their opinions on Q&A forums. However, commonly used out-of-the-box sentiment…

This research explores how the information of prompts interacts with the high-performing speech recognition model, Whisper. We compare its performances when prompted by prompts with correct information and those corrupted with incorrect…

While theories of discourse and cognitive science have long recognized the value of unhurried pacing, recent dialogue research tends to minimize friction in conversational systems. Yet, frictionless dialogue risks fostering uncritical…

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Several recent studies on dyadic human-human interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales…

Sentiment classification involves quantifying the affective reaction of a human to a document, media item or an event. Although researchers have investigated several methods to reliably infer sentiment from lexical, speech and body language…

Driving and music listening are two inseparable everyday activities for millions of people today in the world. Considering the high correlation between music, mood and driving comfort and safety, it makes sense to use appropriate and…

The rapid development of the Internet has profoundly changed human life. Humans are increasingly expressing themselves and interacting with others on social media platforms. However, although artificial intelligence technology has been…

It is important for machines to interpret human emotions properly for better human-machine communications, as emotion is an essential part of human-to-human communications. One aspect of emotion is reflected in the language we use. How to…

We present STUDIES, a new speech corpus for developing a voice agent that can speak in a friendly manner. Humans naturally control their speech prosody to empathize with each other. By incorporating this "empathetic dialogue" behavior into…