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The adaptation of Large-Scale Language Models (LLMs) to specific domains depends on high-quality fine-tuning datasets, particularly in instructional format (e.g., Question-Answer - Q&A). However, generating these datasets, particularly from…
Artificial intelligence has become a part of the provision of governmental services, from making decisions about benefits to issuing fines for parking violations. However, AI systems rarely live up to the promise of neutral optimisation,…
With Artificial Intelligence (AI) becoming ubiquitous in every application domain, the need for explanations is paramount to enhance transparency and trust among non-technical users. Despite the potential shown by Explainable AI (XAI) for…
AI chatbots designed as emotional companions blur the boundaries between interpersonal intimacy and institutional software, creating a complex, multi-dimensional privacy environment. Drawing on Communication Privacy Management theory and…
Humans are increasingly interacting with machines through language, sometimes in contexts where the user may not know they are talking to a machine (like over the phone or a text chatbot). We aim to understand how system designers and…
This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…
Large language models (LLMs) are increasingly integrated into daily life through conversational interfaces, processing user data via natural language inputs and exhibiting advanced reasoning capabilities, which raises new concerns about…
Frequently Asked Questions (FAQs) refer to the most common inquiries about specific content. They serve as content comprehension aids by simplifying topics and enhancing understanding through succinct presentation of information. In this…
The adoption of artificial intelligence (AI) in retail has significantly transformed the industry, enabling more personalized services and efficient operations. However, the rapid implementation of AI technologies raises ethical concerns,…
As the adoption of explainable AI (XAI) continues to expand, the urgency to address its privacy implications intensifies. Despite a growing corpus of research in AI privacy and explainability, there is little attention on privacy-preserving…
As artificial intelligence (AI) regulations evolve and the regulatory landscape develops and becomes more complex, ensuring compliance with ethical guidelines and legal frameworks remains a challenge for AI developers. This paper introduces…
The goal of Explainable AI (XAI) is to design methods to provide insights into the reasoning process of black-box models, such as deep neural networks, in order to explain them to humans. Social science research states that such…
Organizations handling sensitive documents face a critical dilemma: adopt cloud-based AI systems that offer powerful question-answering capabilities but compromise data privacy, or maintain local processing that ensures security but…
The growing attention to artificial intelligence-based applications has led to research interest in explainability issues. This emerging research attention on explainable AI (XAI) advocates the need to investigate end user-centric…
Most users agree to online privacy policies without reading or understanding them, even though these documents govern how personal data is collected, shared, and monetized. Privacy policies are typically long, legally complex, and difficult…
The increasing applications of AI systems require personalized explanations for their behaviors to various stakeholders since the stakeholders may have various knowledge and backgrounds. In general, a conversation between explainers and…
Open-domain conversational search (ODCS) aims to provide valuable, up-to-date information, while maintaining natural conversations to help users refine and ultimately answer information needs. However, creating an effective and robust ODCS…
This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…
Data scientists are constantly creating methods to efficiently and accurately populate big data sets for use in large-scale applications. Many recent efforts utilize crowd-sourcing and textual interfaces. In this paper, we propose a new…
The rise of end-user applications powered by large language models (LLMs), including both conversational interfaces and add-ons to existing graphical user interfaces (GUIs), introduces new privacy challenges. However, many users remain…